White Castle Reviews Summary

Category: Fast food restaurant New York

Address: 43-02 Queens Blvd, Queens, NY 11104, USA

Phone: +17187862475

Rating: 4.1
based on 160 reviews.

Food Quality

Pros:

  • "Fries are HOT and Tasty."
  • "We received our food still hot, it was so good."
  • "This location has the best sliders with beautiful onions."
  • "Update march 2024 clam strips are back and chicken and waffle sliders are amazing."
  • "Their burgers are always tasty and fresh."
  • "The sliders taste great and are fresh, the fries are always hot."
  • "Their new seafood crab cake burger is awesome. πŸ˜‹ yum seafood lover should try it."

Cons:

  • "The burgers was horrible. The bread wasn't fresh and I had the onion rings they was hard over cooked."
  • "Sliders are soggy and taste moldy."
  • "The mac and cheese nibblers were flavorless, unfortunately."
  • "The sandwich was garbage and disgusting, looked like they put it in the water before they handed me."
  • "Don’t get the chicken rings or chicken sliders if you know what’s best for you! Extremely processed and nasty!"
  • "The burgers where old, how did I know that you may ask. Well the edges of both burgers was dry and dark brown."
  • "The food is not good fries are burn not chirsp and they have 🐜🐞😑😑 bugs all the place."

Service

Pros:

  • "The service staff other people dining there were pretty entertaining."
  • "Very nice staff here."
  • "The service is great. The cashiers were friendly."
  • "Always clean and never long waits."
  • "The service here at this location was great."
  • "The staff was pleasant and the restaurant was clean enough."
  • "The employees were friendly and gave good customer service."

Cons:

  • "The stars are for the food itself the service currently isn't up to par."
  • "Extremely slow service and very incompetent employees."
  • "They should fire Amy. She is the worst and disrespectful lady I have ever seen in my life."
  • "These people have no idea how to read an order properly."
  • "I didn't like how the manager was treating some of the staff it was very unprofessional."
  • "There is no service these days."
  • "Horrible service in the drive thru. If I could give this restaurant no stars I would."

Cleanliness

Pros:

  • "It was clean inside but not as much outside where you could sit and eat your food."
  • "The staff is very friendly and the place is kept clean most of the time."
  • "Clean and consistent."
  • "The restaurant was clean enough."
  • "This White Castle is the only one I eat where I knew it was clean, burgers weren't overcooked/bad quality/or dirty place where you see trash left over by customers."

Cons:

  • "Okay the interior and atmosphere was actually abhorrent and filthy."
  • "ALL the tables were dirty."
  • "Workers wait as long as possible to clean the dining area, which is small and cramped."
  • "The place is not clean and there have lots off dirty things round it."

Location & Accessibility

Pros:

  • "This one was conveniently located by the 7 train."
  • "This white castle is the classic one that looks like a castle with the added bonus of having the option of eating outside."

Cons:

  • "Since Covid, they're not open 24 hours anymore and not open during breakfast time anymore... so sad."

Value

Pros:

  • "Prices are very reasonable."
  • "We got a lot of food for a pretty awesome price."
  • "We got 10 burgers, 2 fries, 2 cheesecakes on a stick and 2 drinks for around $20. Can't beat it!"
  • "I paid a total of about $6.50 for three burgers...a little more than $2 per burger."

Cons:

  • "Prices have gone up.. if you're really hungry for fried food this is the place."
  • "I don’t recall White Castle costing $50 but I guess I’m not surprised at the cost of food anymore."

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