"Staff is very polite and mechanics are very honest."
"The girl in reception was so professional, kind, polite and care!"
"The staff there were amazing and accommodating."
"The staff at Mavis took such great care of me. I definitely needed their kindness and generosity today."
"Exceptional service and friendly staff."
"Wonderful service and staff!"
"Very friendly, courteous and knowledgeable individuals!!! Honest and professional."
Cons:
"Totally unprofessional service. How do you run a business this way?"
"I will be looking for a new place for service!"
"I think Jim is clearly mismanaging the shop."
"I've had multiple bad experiences with mavis because quality and integrity is not part of their business."
"Will never go back."
"The worse customer service. Car sitting on machine and 1 1/2 for an oil change no one even was working on doing anything."
"This location is terrible."
Quality of Work
Pros:
"Car had tire issues and was told by a local service center it was caused by faulty tires. Mavis inspected the tires and the surrounding components discovering a damaged alignment component."
"They were able to identify the hole in my tire, explained why it couldn’t be repaired."
"Repair was done within an hour and now we’re good as new!"
"They did a great job and I was in and out within an hour."
"The job was completed quickly and I appreciated the progress updates that I was given while I waited."
"The staff was friendly, the service was efficient, and the new tires were installed flawlessly."
"They really look out for your safety in the vehicle."
Cons:
"I spent my WHOLE ENTIRE day there, and in the end THE WHEEL ALIGNMENT IS STILL OFF."
"Paid 557 for 2 front tires and the very next day the tire sensor was on."
"Went in for a wheel alignment, afterwards my tires went bald in less than 2 months."
"But the last 2 times we got our alignment done after changing axles, we picked our cars up to find the control arm boots (first car) and power steering boots (second car) TWISTED!"
"They fixed one of my tires and then screwed up the tire pressure check light and can’t figure out how to reset it."
"Got 4 tires replaced, and they messed up on my wheel alignment twice."
"When they finally got around to putting the tires where I wanted them, I found that the warning light for low tire pressure still stayed on."
Price and Value
Pros:
"Mavis had reasonable prices that were nearly half what Midas wanted to charge me for a rear bearing, pads and rotors."
"They helped us out by going through the trouble to salvage a bad caliper on an expensive brake overhaul instead of replacing it which may have been an easier job."
"Here in East Windsor we are so lucky to have Mavis Discount Tire!!!"
"Within a half hour, they had it fixed at a very reasonable cost."
"This shop was the cheapest quote I got for a tire."
"They were able to get my car in immediately and charged me a better price than anywhere around."
"Recently had all 4 tires replaced on my honda. Excellent price and savings and excellent service."
Cons:
"Ive used this business before for my car needs and never had a problem but this time didn’t go so well."
"Nothing was stored on computer and the price was $200 more than I was quoted."
"They added: - $6 shop fee and - $27.96 to replace 4 Schrader valves."
"Thanks for smashing the oil filter during install. Leaking oil and to think I drove to Ohio with the filter that way."
"I think they overcharge me it was like $1300 for brakes."
"Sad that you place an order for 4 tires in advance, make an appt for end of week and after sitting there for over half an hour today they finally tell you oh we only have 2."
"Went to Walmart a mile away, got B. F Goodrich a better tire than I was quoted at mavis for 16 dollars more than the phone quote and 184 cheaper mavis tried to charge me."
Efficiency and Timeliness
Pros:
"Made an appointment, in and out 2 hours, accurate time provided to me so I could keep it moving."
"I was in and out in 20 minutes. Excellent service!!"
"It was ready within 5 minutes. Awesome work!"
"I’m not from the area, found a nail in my tire and needed it fixed ASAP! I arrived as soon as they opened, despite min manning, they fit me in."
"Took alot less time than I thought."
"It only took me like 30 minutes here for a tire repair."
"On a Sunday and got are tire changed within an hour cannot ask for any better service then this."
Cons:
"I had to wait another hour for the work to be completed. Very inconvenient."
"Waited around shop for 2 hours hoping it would be quick but it wasn’t."
"Came in for an oil change and took 4 hours just for them to drive the vehicle into the shop."
"Pathetic experience. Asked me to come after 2 hours, went there after 3 hours and not even started working on it."
"Sad that you place an order for 4 tires in advance, make an appt for end of week and after sitting there for over half an hour today they finally tell you oh we only have 2."
"The tire replacement took 45 minutes for a single tire and there was only 1 slot occupied and 4 other slots were empty."
"Had an appointment for 9am on Sunday, place didn't open at 9... And had a line of people outside waiting, due to the key drop not having envelopes."