"I received A+ customer service. Tyler was very professional and explained to me what happened."
"Brandon was fantastic! Patient, kind and helpful."
"Vince and Ahmad and Aaron are great at helping whenever they can."
"Gabriella always provides exceptional customer service; listens to my concerns, addresses them & explains how they are able to address the issues when I request explanations."
"The women at the front desk was trying to work around my price range as much as she could."
"Courteous and knowledgeable staff are ready and willing to provide each client with outstanding customer service."
"Gabriella is one of the best customer service people you could ever hope to work with! Friendly, knowledgeable, efficient and truly interested in helping customers resolve their problems quickly and cost effectively."
Cons:
"Charge ridiculous prices for other work like double what it should be."
"To be strung along like this is beyond anything we have seen and unprofessional."
"Unfortunately, with having a manager that treats customers this way and LIES about services, I had to write about my experience and I hope this helps others in the future."
"The people who work there are completely unprofessional and rude. Totally lied to me about fixing my problem and all around horrible experience."
"I honestly believe he thought he could get away with it thinking I’m uneducated on cars because I’m a girl."
"The lady at the front desk, I believe her name was Gabby, was absolutely unprofessional and rude."
"Gabby is super rude. I’m surprised this girl works their. This place is a scam."
Pricing and Charges
Pros:
"They bent over backwards to figure out a way to provide the services/product we needed at a price we could afford."
"Needed a tire replaced immediately and they ended up giving me a really good deal for 3 tires (they really needed to be replaced)!!"
"Daniel was really kind and gave me a great price that I couldn’t refuse - it would have cost me twice as much else where."
"They were able look over the car and fix the problem very quickly and professionally."
"What really stood out to me were the prices. They were fair, and I felt like I got good value for what I paid."
"Great prices on tires; solid work on my brakes."
"I am glad I got the extended warranty when I originally purchased the tires as this SIGNIFICANTLY helped when paying for the replacement."
Cons:
"I was charged another $67.96 for something that was never done."
"No idea how they have 4.8 stars… basically only go here if you need a tire patched or really desperate for tires (even that’s overpriced)."
"Hey everyone just for you information as the former assistant manager at that location, the store manager is not the nicest ever they force you to spend money so that they can make a bigger bonus in there paychecks."
"After checking the vehicle over Mavis quoted me at over 1,000 dollars worth of work."
"Be aware of this place. I just paid 982 dollars for break change and tire change. The tire was not new and looked used. The breaks are squeaking worse than before."
"DONT GO TO MAVIS I purchased 4 tires once, a single tire the second time and an oil change All 3 times they quoted a price on the phone, after the install they bill came out 30% higher. That seems to be their protocol- RIP OFF"
"Changed opinion on Mavis Tire. They try to sell you tires at lower prices, however inferior tires. For good tires you pay TOP DOLLAR."
Professionalism and Efficiency
Pros:
"The team did the alignment and put four new tires on in a few hours."
"Very honest, went in with tire pressure light on, staff determined there was no problem and reset the gauge."
"Dan was nothing short of incredible with getting me in and out in a very quick manner."
"I was in/out within 10 minutes."
"They were quick and responsive and I was able to get service same day on a Saturday."
"I was back in my car with the tire fixed, less and 30 minutes from my initial phone call!"
"The service was quicker than I expected, which was a pleasant surprise."
Cons:
"It wasn't completed until the end of the second day."
"I never received the call."
"The noise my car made was nothing I had ever heard."
"My only complaint is it shouldn't take 3 hours to install 4 tires and a front end alignment."
"They kept the car from 10 am to 4 pm and no work was done on it."
"Yesterday I showed up for my scheduled appointment at 2:30 (I left work early) and waited in the waiting area for AN HOUR AND A HALF before they told me they actually didn’t have the tires for my car."
"Made an appointment and they didn't even get to the car that day."