Pep Boys Reviews Summary

Category: Tire shop Toms River, New Jersey

Address: 301 NJ-37, Toms River, NJ 08753, USA

Phone: +17322861040

Rating: 4.0
based on 173 reviews.

Customer Service

Pros:

  • "He is honest, and answers my questions. I trust his judgement and his recommendations for service on my vehicles."
  • "He truly works to provide service that is in the best interest of the customer, (safety FIRST, as well as affordability, convenience, value, and 100% customer satisfaction.)"
  • "Alanna took care of me. She was so helpful, respectful, and the job was done quickly!"
  • "Mark from the Toms River location could not have been more helpful, pleasant, accommodating and professional."
  • "Gary and Nancy are the most customer friendly managers I've ever dealt with in the auto parts business."
  • "Kevin Singh and the whole team at this Pep Boys are excellent."
  • "Christopher Brizak and Jose provided excellent customer service for me today."

Cons:

  • "Terrible customer service with a run down parking lot area, disgusting dirty store and waiting area."
  • "They were rude and nasty when they couldn't sell me more told me I need brakes and rotors to to another place and I have 0ver 10,000 miles before needing anything so watch out u probably don't need anything else done they just want the money."
  • "Just called TR Pep Boys to inquire about getting my car serviced & the guy was so rude I just hung up the phone."
  • "The overall atmosphere of this place is dismal. Employees seem miserable, the waiting area is disgusting, all the chairs are ripped, dirty and uncomfortable, dark and dreary."
  • "The service manger was not helpful at all looking like i did not know what i was talking about."
  • "The manager seems scattered and unable to control his shop, employees not working, and horribly dirty work environment for the technicians."
  • "PepBoys in Toms River GM has the most disrespectful Customer Service representatives."

Pricing and Charges

Pros:

  • "I have been a Pep Boys customer for 20+ years and will only shop there when our vehicles need tires or other work done because I know that the company is trustworthy, honest, professional and fair."
  • "They do have good tire sales and somewhat free install."
  • "Geno was able to beat the price of other quotes I received for brake pads and rotors."
  • "The quotes and pricing are more than fair and transparent with no hidden costs."
  • "Never have any issues here. Ask if they have it they always do. They never play with prices or try to push other services."
  • "The salesman was helpful in choosing the best wiper blades for my car and the installer put them on in 5 minutes."
  • "The service only took an hour despite how busy they were and the price with coupon was very reasonable."

Cons:

  • "Let me just say I've had my car in PepBoys before and always thought they were on the high side of pricing but it was whatever."
  • "The only concern was that the auto part was a bit pricey."
  • "I called them and stated specifically that I needed a quote for both back and front brakes and rotors... They called the next day and the price now jumped to $1053."
  • "I made an appointment online for an oil change. The price was $39.99 and a $10 coupon. When I got there, they tried to charge me $44.95."
  • "Went there expecting to pay a certain amount due to the pricing online, ended up having to pay 1.5x more than what was said online."
  • "I was caught off guard when I just requested an oil changes and few minor things later, I have a 550.00 invoice."
  • "Went into the store today to purchase new tires for my truck... The store manager sat in his office and wouldn’t come out to speak about the fact they refused to honor the pricing as advertised."

Service Efficiency

Pros:

  • "Cliffy is amazing. He does great work on my car."
  • "Technicians Colin and Jose took care of my car with exceptional attention to detail."
  • "So I needed four new tires, found a good deal on them and got them put on and done all in the same day."
  • "The overall experience was good... I was greeted as soon as I got there and my car was taken in right away."
  • "Great group of guys. I've taken my car here twice... It was done early and drives better than anything Ford had ever done."
  • "While my son was driving to the shore on the parkway, an engine coolant hose blew up in his older car. Car was towed to Pep Boys based on a recommendation, and we were delighted by the speed of diagnosing the blown head gasket."
  • "They sent a report along as they progressed and had the car ready very quickly."

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