Address: 92 Brick Blvd, Brick Township, NJ 08723, USA
Phone: +17323743287
Rating: 4.7
based on 316 reviews.
Customer Service
Pros:
"The technician and the manager, Will, were amazing... We were blown away by their level of service!"
"Mitch is an excellent representative of Mavis."
"Mitch runs a great shop."
"The customer service is top notch."
"Everyone was very polite and efficient."
"Extremely nice employees."
"Employees were kind and made great conversation with myself and my fiancé."
Cons:
"Honestly the worst experience ever."
"Very poor service, brought my car in for a scheduled 9 am appointment... they tell her they haven’t even started on it!"
"3 hours for an oil change with the worst customer service I have ever seen."
"Extremely rude at the front desk, had an 8 AM appointment, car remained in the lot for 45 minutes, while they took walk-ins before my car."
"I wouldn’t have minded any of this if the one guy wasn’t rude towards me at the end… but all of it combined kinda put a bad taste in my mouth about this place."
"Do yourself a favor and don’t take your car here."
"If you’ve had good luck with Mavis before steer clear of this location."
Efficiency and Timeliness
Pros:
"Needed a new alternator and belt on my 2012 Honda Civic. Was able to get my car in same day and completed the following morning."
"They not only aired up my tire, but they fixed it then and there."
"They got me in and on my way within 20 minutes."
"They got me in and out in less the 30 min."
"By 5:15 pm the same day (I left and came back) it was changed and I was on my way! IMPRESSED!"
"Took my car in immediately, was fixed in less than a half an hour fastest service I’ve had anywhere in a while."
"Was in and out in under an hour."
Cons:
"I arrived at 12:40Pm for a 1pm appointment for a wheel alignment... I have now been patiently waiting for 1hour and 20 minutes."
"I had an appointment today at 9am, when I showed up no one was here, but the employees waiting to start work... Mitch arrived he was apologetic and tried his best to accommodate everyone."
"I got a call on Thursday morning to confirm my appointment at 10 am!!!! It's now noon...been here 2 freaking hours and truck didn't get brought in yet!!!"
"Not to be mean, but they said 2-3 hours when I dropped the car off at 12, then called me around 3 to say the tire I chose was actually out of stock and inventory was off."
"Needed 4 new tires. Called before I went and they said they probably wouldn't be busy... It still ended up being 2 hrs."
"Went in for a 1pm appointment to get one tire done called two hours later said it was going on the lift about another hour and a half goes by still heard nothing."
"I waited an hour and a half for a five-minute oil change with only three customers present."
Quality of Service
Pros:
"They helped me figure out my wheel issues and gave me immediate options to move forward."
"Not only did they get the job done right, they had my car ready 1 day earlier than expected."
"They inspected the car and found the new part was defective. They handled the repair with expertise and professionalism."
"I’m fairly new to the area, and gave Mitch at Mavis a shot. Had him install 4 new tires on my SUV, and couldn’t be more pleased."
"Service writers and mechanics are friendly and knowledgeable."
"This place has done numerous maintenance-level operations on both my wife's car and mine. Perfect for new tires, oil changes, brakes, and other maintenance actions."
"Great guys, did an amazing job mounting my tires and took extra care not to scratch my wheels."
Cons:
"We took our car in to service the brakes and the next night we were driving along the Atlantic City expressway in the rain and started noticing issues with the brakes and started experiencing complete brake failure."
"BUYER BEWARE... Have had issue with service before Including heavy grease stains on my caddy DTS rug and screwing up my pressure monitors after Installing them."
"OVERPRICED PARTS! Mavis had a great time overcharging for the parts used on my vehicle."
"The technicians don’t have a clue about work ethic."
"If I could give less than zero stars, I would. This staff was incredibly unprofessional, dishonest, didn't honor appt times, and overcharged me."
"They stated i needed new front rotors after breaks change... After few days issues came back."
"Great tires for my car. A bit pricey but probably same as everyone else. 'Mechanic' left grease all over inside driver side car."
Customer Accommodation
Pros:
"If not for their kindness and wonderful customer care, my kids and I would probably have had to wait on the side of the road for a tow truck."
"Mitch has trained his crew to care about the customer as well as the business."
"Will definitely bring my car back and next time I need tires I will buy from them!"
"They are so helpful with explaining everything and helped stay in budget."
"I’ll always come back when I have any car maintenance issues."
"The person that helped me also helped with the expense of the repairs I was seeking because my vehicle has sat for a year or more."
"They worked with me on staying within my budget and I was very pleased with them not trying to 'over sell' me on anything I did not need."