Address: 1875 Stefko Blvd, Bethlehem, PA 18017, USA
Phone: +16108299869
Rating: 4.6
based on 207 reviews.
Customer Service
Pros:
"Very quick, helpful, and knowledgeable service!"
"The Manager Ryan kept me informed through the whole process."
"Ryan, the Store Manager and all the technicians were very patient and answered all of our questions over the phone and when the vehicle was picked up."
"Thank you David for being an amazing mechanic, and thank you to the rest of the Mavis team for being so helpful and kind!"
"Ryan provided excellent customer service and I'm extremely happy with the tires I purchased."
"The staff was great. The receptionist was very helpful and answered all my questions."
"Everyone was very personable and seemed happy to help."
Cons:
"Dropped my car off a half hour early for an oil change... Waited until 8pm with no phone call."
"The mavis on stefko was unprofessional! They had no order, never looked at the paperwork notes, and showed no respect for the customers time!"
"Steve was very nasty and short with answering any questions I had!"
"The RUDE front clerk said 'we said we would call you when it was done'."
"The person at the front was so unaware that I had to ask twice for them to finalize my paperwork."
"They closed at 5pm that day and I didn’t receive a call. Got there at 4:45 and had to listen to the front clerk bs me on how they were swamped with cars from the day before."
"I am sharing this because I do not care for businesses that use scare tactics to get more out of customers."
Quality of Work
Pros:
"I've taken my car to Mavis on Stefko Blvd several times in Bethlehem and each time, I was satisfied with the results. They are awesome AND their prices are reasonable!!!"
"Mavis tires was absolutely fantastic. I came in with a nail in my tire and they took my car in right away and patched it up no problems at all."
"I think these guys are great. Took my car in for new tires and a front end alignment. I received a call to let me know that my tires still had wear on them and maybe a rotation would be better."
"Chris is an employee no business wants to ever lose.....so listen up corporate: He gets the job done and done right!"
"Mavis tire shop exceeded my expectations. Their customer service was excellent and the quality of their work was top-notch."
"The experience with Chris was great, came in for a wheel alignment once up to start, the mechanic saw that no alignment was necessary. Very honest guys there."
"They've always been friendly, respectful of my car, and have done quality work."
Cons:
"I went back to Mavis and they checked the sensors and found one to be bad... Oh well cross Mavis off my list."
"I personally won't be returning to the Mavis I originally went to just because they didn't offer me any solutions to a problem it seems clear that they caused."
"Went for inspection. Failed for rear brakes and rotors. They put it on the lift and started repairs without asking."
"So, all that time spent in the lobby, almost 2 hrs and nothing was done!!!!!"
"The problem is the parts I am replacing are not bad."
"Had 4 tires and an alignment 2 1/2 weeks ago and then got a tire pressure sensor fault... So I went back again to Mavis and asked them if the would replace the sensor at no charge as a courtesy. The rep said we didn't damage it and offered nothing."
"Took my RX8 in for new tyres, left with a car that wouldn't start."
Efficiency and Timeliness
Pros:
"All the guys in the garage were very friendly!"
"Finding a screw in your tire is never a pleasant experience, but today the team at Mavis on Stefko Blvd got me in right away and fixed up quickly."
"Her vehicle was taken in a few minutes earlier than the appointment time AND the job was completed correctly and in a timely manner!"
"Needed an inspection for my car during the busy holiday season since I live far away for grad school. They fit me in the next day before I had to leave and had it done very quickly."
"They got my car in pretty quick and within 35 minutes I was on my way."
"Quick service and extremely friendly considering it was a same day tire change appointment."
"I had my tire explode and brought it here. The entire crew was exceptional."
Cons:
"Made an appointment to have the tires installed and waited 2 1/2 hours."
"Would not recommend this place at all! First time there and it'll be my last! Made an 11 am appointment, didn't pick it up until 4:15."
"Would put a negative star if possible but it’s not! Dropped off my car the day before for a 9am appointment for an oil change and lost 6 hours and several costly appointments that day due to their incompetence."
"Just moved to Pennsylvania, loved the Mavis from New York and New Jersey, very honest and didn't make things up to get your money. Make an appointment first thing in the morning. Get there and they tell me they forgot to plug their machine in."
"Ryan tells me Saturday 'Bring the car in Monday after 10am and we will take care of your inspection for you'. Bring it in at 10:47am Monday and guy says 'We have a lot of people getting inspections so you'll need to drop it off and get a ride or you'll be waiting for a long time'. Absolutely pathetic."
"Never coming back to this branch again! Changing tires and an oil change doesn’t require 7 hours."
"Dropped my truck off at noon to get a tire sensor swapped and an oil change…they told me 3-4 hours went back at 5:50 ten minutes prior to closing, my truck is on the lift and they were finishing the oil change."