"The team at Mavis Discount Tires in Nanuet, NY, deserves all the praise for their exceptional service."
"Dominick has ALWAYS been informative, professional and made the wait a pleasurable one."
"Everyone I came in contact with was professional and welcoming."
"The service at this location is great. The staff is amazing and very personable."
"William provided an exceptional customer experience - a million percent satisfied with William's professional demeanor."
"The Customer Associate, that I dealt with today, I believe his name is Bob he is so good with customers and I noticed that he took care of customers in a professional way..."
"The whole team at Mavis Nanuet is stellar. I love those guys."
Cons:
"Gino screamed at him disrespectfully 'don't you see I am doing something?' 'Take care of that!' I've never seen such disrespect in a business."
"After waiting 3.5 hours waiting to have my flat tire fixed, Jose (Manager)and Will didn’t even have the courtesy to tell me that the tire I needed was on back order."
"Today, same behavior, asked if I was going to wait when I asked how long is the wait - I received the response 'I don’t know' and walked away…just HORRIBLE!"
"Terrible place. First they tell you the wait will be 30 min to 1 hour if you bring the car in, then 3 hrs go by and you take your keys and leave."
"But when I picked up my old tires Dom was discriminating against Ukrainians."
"The Mavis on Smith Streets staff are very unprofessional and extremely disrespectful."
"The staff member named Dominic needs anger management classes. I was waiting for my car to be serviced when I witnessed him yelling at two customers with profanity."
Quality of Service
Pros:
"The service was quick...the price was right...and overall experience very pleasant!"
"Picked up my car after work with no issues and just as quickly out as I was earlier that morning."
"Until Mavis tires fixed my vehicle I’ve been able to enjoy the ride of my car."
"Once again I am reminded why I always choose Mavis on Smith St. As busy as I am the staff made it extremely convenient for me to get my car repairs taken care of."
"Went there for tire rotation and balancing, the staff was very helpful, one tire had a slow leak which they helped me plug. Overall good service wait time was short and service was good will be going again."
"The service here is unmatched. The staff is professional and courteous."
"I had a wonderful experience today at Mavis in Nanuet. I got a nail in my tire on my way home from the park with my baby, they took me and patched the tire right away."
Cons:
"Just got back from the Dodge dealership and was told the reason my brakes weren’t working properly is because they forgot to tighten everything up back up in my breaking system."
"And they scratch all 4 of my rims."
"One of the four new run-flat tires that I purchased from Mavis (81 Smith St, Nanuet) nine months ago started to leak 2-3 pounds each day... Obviously, The Mavis shop lied to me."
"They sold me a full set of tires, I have hardly driven on them and it has been less than a month yet somehow one of them has a golf ball sized bubble in it."
"John is absolutely disrespectful! Charged my Grandfather 120 to change a light bulb!"
"During an oil change, I had my car's tires checked out after I mentioned frequent low pressure on the rear driver's side."
"This place is the worst, I wanted four tires and instead my car now runs with a messed up suspension."
Pricing and Transparency
Pros:
"Got my new tires here. Price was not great but I needed them desperately and they had inventory."
"Mavis tires does more than just tires they are very good at what they do. They are fair with their prices."
"Love this place. My friend Josh took me there for a tune up and the price was right and everyone is very friendly and willing to help."
"I made a reservation online and got the tire size wrong. I thought my mistake would affect the price but Dominic at the front desk worked with me and gave me a better price."
"Nail was removed and I was in and out in no time."
"The staff at Mavis Discount Tire in Nanuet, NY (corner of Smith and 59) went above and beyond to make sure my car had the parts it needed and was ready to be safely driven."
"Mavis at 81 Smith is phenomenal.. people have to be patient as this place is always crowded because of the tremendous work they do."
Cons:
"Even worse, over the phone before I made the appointment, I was quoted for it being $129.99 and today I ended up paying $185."
"Please do yourself a favor and stay away from this place, yes it's cheaper than most places nowadays but you get what you pay for in life!!!"
"I made an appointment to replace all 4 tires on a Saturday... I get a quote saying balance is free with the installation. I return to collect my car, guess what balance is now included in the invoice."
"STAY AWAY! BUYER BEWARE! They Up Sell stuff to you. They are dishonest with their practice... You will always get charged more than you originally think, they have tons of hidden fees."
"The reason for my low rating is because I purchased a tire and when I went to pick up my car I was charged more than what was quoted to me."
"The Manager, Derrick, is not trustworthy. He is dishonest."
"STAY AWAY!!!Find somewhere else, customer service is awful and pricing is inconsistent."