Address: 11 Rte 9W, West Haverstraw, NY 10993, USA
Phone: +18453630256
Rating: 4.6
based on 164 reviews.
Customer Service
Pros:
"Absolutely amazing experience every time I deal with Mavis in West Haverstraw."
"He immediately addressed me and said, 'good morning, I will be with you in one moment'."
"Everyone at this location was so polite and knowledgeable."
"Nick and Dex did a great job on my car. They were able to fix my tire today on such short notice."
"I definitely recommend coming to this Mavis, you will get honestly, professionalism, respect, and leave there feeling safe."
"Walter was nothing short of amazing."
"Dex and crew totally saved us!! We were on our way home to Maine and they were able to fix our tire and get us rolling before close."
Cons:
"With an appointment still waited for 9 hours."
"A call in reservation was made and a 3 hour wait on site with another 3 hours off site and the vehicle was never looked at."
"Last time my car was serviced here, I waited two hours after my scheduled appointment until they got to my car."
"the worst customer service I've dealt with in a long time would not be going there again."
"Horrible place. And will never go there again. Even for the simplest of things."
"Last Time!! Had an appointment for 3pm for [Two] Tires, Wheel Alignment and NYS Inspection. Left at 7:50pm. 5 HOURS with an appointment!!"
"this place sucks I have been waiting one hour and they didn't even start on my car."
Quality of Work
Pros:
"He is an astute professional and detail oriented."
"Friendly mechanics and good advice. No pressure to upsell other than value for the dollar."
"Walter gave me a price for the work needed that was $1000 less and with better tires."
"The entire job was completed in a timely manner."
"I highly recommend Mavis for your next brake service."
"Replaced all my tires here for a great price and received great service!"
"The work was finished within hours and it was very easy to talk to the employees."
Cons:
"They then told him he needed all new tie rods for his car also, before they could align the new tires."
"Some of their Managers are completely incompetent and are just rotated into the position."
"This leads me to believe that Mavis Discount Tire in West Haverstraw may be advising people to have repairs that are not necessary."
"Stay away from this Mavis! My son only went in for 4 new tires and they told him that all of his struts were bad."
"The brakes didn't feel normal so I had to bring them back and pay again for the brakes, caliper, disc and labor in West Haverstraw Mavis THE PROBLEM DIDN'T STOP."
"Tires leak air. And they are liars. I will never use mavis again."
"Had my brakes done here, and ended up getting them redone somewhere more trustworthy."
Pricing and Value
Pros:
"I ordered a full set of winter tires and they matched a lower price I had found online."
"Walter gave me a price for the work needed that was $1000 less and with better tires."
"You guys are awesome. I would recommend them to anybody."
"The pricing was fair, and the service was speedy, making the entire experience stress-free."
"Prices are fair & reasonable."
"They gave me the best deals available."
"Also, the bill did not break my bank! It was lower than I expected!"
Cons:
"I was forced to give 5 stars, hence I’m editing this now 2 weeks later cause I wasn’t really satisfied."
"horrible service... the price charged at the end was doubled as mentioned at the beginning."
"They are upselling you for stuff you don't need, I have been recommended an axle replacement, but I decided to investigate more before saying yes and asking other mechanics about it."
"Wonder what kind of system they have that allows to book time slots that are not available."
"Then Manager says due to the covid first come first serve which headquarters say they are supposed to honor it but they didn't."
"AVOID THIS SCAM PLACE AT ALL MEANS!!!!"
"Have been going there for 20 years and by far the worst service ever."