"Super friendly and helpful staff. Very knowledgeable."
"The staff is amazing! I primarily deal with the hunting and guns department."
"Super helpful and friendly staff!"
"Very friendly and helpful staff. You are able to ask a question and actually have it answered."
"The staff were very helpful and professional."
"Everyone is friendly and helpful!!"
"The staff is very knowledgeable and helpful, good prices and definitely an excellent customer service overall."
Cons:
"Went in to shop for a firearm, the gun manager didn't even look up from his desk as I spoke to him."
"I see why the Paramus store closed. Ask about guns and they act like you're a criminal."
"Was 'politely' insulted by the staff while shopping with my wife."
"Gun staff is very disrespectful."
"Customer service was terrible. The guy in the shoe department knocked stuff down I picked it up to hand to him and he walked away."
"Terrible service at the gun counter. I have never seen people move so slow. Unsafe."
"Service is questionable at times; gun sales associates are cold & unapproachable sometimes."
Product Availability and Pricing
Pros:
"The item was shipped as soon as I placed my order because they don’t deal with a warehouse."
"A frequent customer of this store/location. Fishing staff is very knowledgeable and they have no problem spending time with you to ensure a good day on the water."
"Great products at list prices. ROS have been around for decades. Top of the line products at close to list prices with the exceptional seasonal sales."
"The store is well stocked and parking garage is available."
"They have a robust supply of outdoor gear. Reasonably priced."
"Tons of great supply. Yeti coolers, camping gear, large variety of guns and knives, clothing, fishing, etc."
"They had a great selection and had what I was looking for in stock."
Cons:
"Do not buy a Hobie kayak from this dealer!!!"
"They were short on poncho's but had some other light rain gear that should do fine."
"If you like an item, definitely check online to see if it's cheaper elsewhere. 99% of the time, it is."
"Went there 3 weeks ago to purchase timberland 8 inch work boots and was told they were out of stock and would get them in the next two weeks went today and they were still out of them."
"I prefer to buy local and support a business however when the price differences are 25 to sometimes 30% higher it's very difficult to want to buy here."
"However when you do price comparisons they are so overpriced for almost every item in there it makes it impossible to buy."
"Prices are on the higher end."
Online Experience
Pros:
"The website now looks great. The online store is awesome and fully representative of what is in stock."
"Theresa in Customer Support was absolutely wonderful in helping me with my online order."
"There was an honest mistake on the online pricing of an item. Ramsey outdoor went above and beyond to honor the price anyway."
"Ordered Monday at 7AM and had package by Tuesday 7PM in Vermont! Thank you for the fast free shipping!"
"I made an online purchase. The prices are great and customer service is exemplary."
"Found the perfect shooting glasses for night driving after going to five different outdoor stores! Great price too."
"The store flows better now and is much more inviting."
Cons:
"However, I cant support a store that would rather play politics than sell to some who is a responsible 20 year old gun owner."
"Will not risk ordering from them again."
"Ramsey Outdoor asks you to buy some or bring your own."
"Ramsey has basically gotten rid of most of its bow hunting supplies and muzzleloader supplies."
"The firearms counter is guilty of price gouging."
"No wonder everyone orders online now."
"At the time I picked up the kayak, I specifically asked for the paperwork on the boat, warranty, etc."