Berg Animal Hospital Reviews Summary

Category: Veterinarian

Address: 622 NJ-34, Matawan, NJ 07747, USA

Phone: +17325666550

Rating: 4.6
based on 99 reviews.

Staff and Doctors

Pros:

  • "The staff and doctor were so caring."
  • "Dr. Sack took her time and reviewed everything on both dogs with me and made me feel very comfortable and confident in their care."
  • "The Dr., the techs and the front desk always truly and deeply care for our pet and will try to accommodate any needs or emergencies as best as they can."
  • "The staff is very caring and they did everything they could to check him out."
  • "Wonderful front desk staff. Very helpful in trying to get an appointment made for my dog."
  • "The office staff are always very helpful and the vet techs are great."
  • "The staff here have always been wonderful with me and my weims."

Cons:

  • "Front desk is very rude, one woman in particular."
  • "Jeanne was terrible! She mean mouths virtually every customer."
  • "I got two idiots looking at me like I’m asking them something ridiculous."
  • "Horrible, just got off the phone with them they act as if they don’t care."
  • "I was both embarrassed and infuriated by this treatment."
  • "Never go here. Few minutes late for appointment and they turned my dog away."
  • "Terrible experience. I had an emergency with my dog. The woman on the phone asked if I was a regular patient there, when I said no she let out a big sigh then was rude and short for the rest of our conversation."

Facility and Accessibility

Pros:

  • "Added bonus the property has a nice little area for pets to relieve themselves which is a nice moment of zen for the pups!"
  • "Facility is very clean."
  • "They've also just renovated most of their facility and it looks great!"
  • "We got an appointment quickly for our dog, the location is easy to find with lots of parking, we were seen fairly quickly."
  • "I love the online scheduling, which makes it easy to make and reschedule appointments."
  • "Appointments are very easy to make and I love that the office sends text to remind you."
  • "The staff at the front desk is pleasant and always very helpful."

Cons:

  • "I myself have easily waited 20+ minutes in the past at your practice, dozens of times! A call and/or policy update would have been nice."
  • "It's horrible, dirty, old, smells."
  • "I think it's time to spend a few bucks for a facelift."
  • "But an empty office and a cat who just needs a quick check up for flea medication takes all of 5 min. I would have been extraordinarily grateful and you would have kept a customer for both our pets."
  • "Message received. Never go here"
  • "I saw 3 doctors not doing anything so I assumed we'd get taken care of pretty quickly. NOPE."
  • "Took my dog there for an emergency visit and after charging me 180.00 within 7 minutes of time gave me a IV bag not attached to my poor animal and informed me to take to hospital."

Quality of Veterinary Care

Pros:

  • "Her knowledge is incredible, bedside manner is refreshing & it shows how much she love ‘her’ patients."
  • "Dr Montekio is such a blessing, we love her and our dogs are very comfortable with her."
  • "Their care and compassion has been beyond exceptional."
  • "Supportive staff when my cat had teeth pulled, available for questions and concerns, gave clear instructions, and followed up with phone call and reassurance."
  • "Dr. Montekio is always available when I’m concerned and always takes time out of her busy schedule to answer my questions."
  • "The doctor answered all of my questions thoroughly and happily."
  • "Dr. Yurkus and his staff fixed both legs and he is back 100% just 6 months later after each leg."

Cons:

  • "I have been going here for over 10 years. They mis-diagnosed my Shih-Tzu who I've had for 5 years, several times."
  • "I voiced my concerns many times and they were overlooked and blamed on 'anxiety'."
  • "If this is how they treat a client who has been loyal to their practice for almost 30 years I would never recommend them to anyone else."
  • "This woman should not be a vet & wish to God she wasn't."
  • "Now they told me my sick kitty was fine. He had cancer, died a few months later."
  • "Dr. Montekio didn't even have the wherewithal to understand when I told her that I couldn't get on the floor with Garth because of bad back & knees."
  • "Use to be excellent. Now they told me my sick kitty was fine. He had cancer, died a few months later."

Value and Pricing

Pros:

  • "Their prices are VERY reasonable as well."
  • "Prices are very reasonable and no surprises."
  • "Always the cheapest for shots and visits."
  • "Pricing is always reasonable, even for surgeries, and they never 'push the sale'."
  • "Prices are reasonable and expected for veterinary care."

Cons:

  • "Last time they promised it would just be a visit … $400 later just for the same rx that I told them he needed filled…"
  • "A big waste of time! Never again. They lost a very good client as I have spent thousands there over time!"
  • "All they care about is their next dollar."
  • "Horrible place. How can they tell me what they will do about care for my dog."

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