"Dr. Sack took her time and reviewed everything on both dogs with me and made me feel very comfortable and confident in their care."
"The Dr., the techs and the front desk always truly and deeply care for our pet and will try to accommodate any needs or emergencies as best as they can."
"The staff is very caring and they did everything they could to check him out."
"Wonderful front desk staff. Very helpful in trying to get an appointment made for my dog."
"The office staff are always very helpful and the vet techs are great."
"The staff here have always been wonderful with me and my weims."
Cons:
"Front desk is very rude, one woman in particular."
"Jeanne was terrible! She mean mouths virtually every customer."
"I got two idiots looking at me like I’m asking them something ridiculous."
"Horrible, just got off the phone with them they act as if they don’t care."
"I was both embarrassed and infuriated by this treatment."
"Never go here. Few minutes late for appointment and they turned my dog away."
"Terrible experience. I had an emergency with my dog. The woman on the phone asked if I was a regular patient there, when I said no she let out a big sigh then was rude and short for the rest of our conversation."
Facility and Accessibility
Pros:
"Added bonus the property has a nice little area for pets to relieve themselves which is a nice moment of zen for the pups!"
"Facility is very clean."
"They've also just renovated most of their facility and it looks great!"
"We got an appointment quickly for our dog, the location is easy to find with lots of parking, we were seen fairly quickly."
"I love the online scheduling, which makes it easy to make and reschedule appointments."
"Appointments are very easy to make and I love that the office sends text to remind you."
"The staff at the front desk is pleasant and always very helpful."
Cons:
"I myself have easily waited 20+ minutes in the past at your practice, dozens of times! A call and/or policy update would have been nice."
"It's horrible, dirty, old, smells."
"I think it's time to spend a few bucks for a facelift."
"But an empty office and a cat who just needs a quick check up for flea medication takes all of 5 min. I would have been extraordinarily grateful and you would have kept a customer for both our pets."
"Message received. Never go here"
"I saw 3 doctors not doing anything so I assumed we'd get taken care of pretty quickly. NOPE."
"Took my dog there for an emergency visit and after charging me 180.00 within 7 minutes of time gave me a IV bag not attached to my poor animal and informed me to take to hospital."
Quality of Veterinary Care
Pros:
"Her knowledge is incredible, bedside manner is refreshing & it shows how much she love ‘her’ patients."
"Dr Montekio is such a blessing, we love her and our dogs are very comfortable with her."
"Their care and compassion has been beyond exceptional."
"Supportive staff when my cat had teeth pulled, available for questions and concerns, gave clear instructions, and followed up with phone call and reassurance."
"Dr. Montekio is always available when I’m concerned and always takes time out of her busy schedule to answer my questions."
"The doctor answered all of my questions thoroughly and happily."
"Dr. Yurkus and his staff fixed both legs and he is back 100% just 6 months later after each leg."
Cons:
"I have been going here for over 10 years. They mis-diagnosed my Shih-Tzu who I've had for 5 years, several times."
"I voiced my concerns many times and they were overlooked and blamed on 'anxiety'."
"If this is how they treat a client who has been loyal to their practice for almost 30 years I would never recommend them to anyone else."
"This woman should not be a vet & wish to God she wasn't."
"Now they told me my sick kitty was fine. He had cancer, died a few months later."
"Dr. Montekio didn't even have the wherewithal to understand when I told her that I couldn't get on the floor with Garth because of bad back & knees."
"Use to be excellent. Now they told me my sick kitty was fine. He had cancer, died a few months later."
Value and Pricing
Pros:
"Their prices are VERY reasonable as well."
"Prices are very reasonable and no surprises."
"Always the cheapest for shots and visits."
"Pricing is always reasonable, even for surgeries, and they never 'push the sale'."
"Prices are reasonable and expected for veterinary care."
Cons:
"Last time they promised it would just be a visit … $400 later just for the same rx that I told them he needed filled…"
"A big waste of time! Never again. They lost a very good client as I have spent thousands there over time!"
"All they care about is their next dollar."
"Horrible place. How can they tell me what they will do about care for my dog."