Fort Lee Animal Clinic Reviews Summary

Facility and Cleanliness

Pros:

• "A clean, comfy office with up-to-date technology."
• "The place is really clean and professional."
• "It's a very clean and not over expensive reasonable clinic with caring professional vets."
• "It's really easy to work with them and I like the cleanliness of the place and friendly staff."

Cons:

• "When we opened bag and found our cat with black and blue all over his ears, and damaged eyed."

Staff and Customer Service

Pros:

• "The staff and Doctors here are very nice and thorough!"
• "Friendly staff and doctors who take the time to show proper care to the pet."
• "They are very caring and gentle with my cats!"
• "Everyone here is very professional and helpful especially Dr. Han that took care of Aslan and did an amazing job."
• "The staff was friendly and genuinely concerned about Lex who even had an accident in the office because of the sickness."
• "The staff was extremely accommodating and knowledgeable."
• "The office staff at the front counter were welcoming."

Cons:

• "It's as if she's angry she's working today almost as if we are an inconvenience."
• "The rest staff needs more training. Seriously."
• "After he said no, they gave him the cold treatment, they didn’t say a word for the rest of the appointment."
• "Sometimes the front desk is a little rude, but that never affects the medical care we receive."
• "They also weren’t friendly with our dog and they insisted on putting a muzzle on him."
• "The downsides were one of employees who doesn't know what's going on there."
• "We walked in with the larger lady in the first chair drinking water looking at me with a look like 'why are you even here' very offended on why we entered."

Cost and Billing

Pros:

• "Everything I was ever charged for here was reasonable and customary."
• "I opted in the puppy plan for my dog by choice and it saved me hundreds and hundreds of dollars."
• "They are up front about their prices and never do anything without the consent of the owner."

Cons:

• "After they handed me a giant bill they told me that my dog only had a bronchitis and I should be happy and thankful its not a heart failure."
• "They want you to spend money as much as possible and do expensive tests instead of providing care and cure."
• "Do not take your dog into this clinic if you have a tight budget, they will charge you for everything."
• "If I am honest my only negative comment is that I found them to be expensive."
• "Sure the prices are a bit high but due to the area they reside in this is expected."
• "For a simple visit +$500 is honestly ridiculous."
• "Total of cost came out to around $1000, which is ridiculous given that he shows no sign of any problems."