"Dr. Angiello is the best vet I've ever had the pleasure of knowing."
"Dr Ritter has great bedside manner and was very helpful answering all our questions."
"Dr. Yoshida is knowledgeable, skilled and I genuinely feel like she cares about my dog as a patient."
"Dr. Angiello and Dr. Kahn are so thorough and knowledgable."
"Everyone from the receptionist to the nurse and of course the doctor were all very friendly, kind, helpful and understanding of my concerns."
"The assistant and front desk staff was awesome too and super friendly."
"Dr. Angiello personally called after the surgery was finished to let me know how it went and what to expect."
Cons:
"This practice definitely feels like they're just trying to squeeze as much money out of you until they actually do something to fix your pet's problems."
"So frustrating and upsetting, I’m just sitting here hoping someone will call soon or I’ll make the decision to take my pet to Bond."
"After sharing my concerns the gentleman who picked up the phone simply said 'I cannot guarantee you that the doctor will call you back, her schedule is full for the day.'"
"We also had the worst experience with a nurse who was incredibly rude and condescending."
"The vet didn’t seem very confident about charts and what questions she was asking… she also seemed very forgetful."
"At no point did she look at, play with or interact with Skye."
"Doctors don’t care about your animal."
Cleanliness and Environment
Pros:
"The cat room is a nice calm environment for kitty visits."
"The office and exam rooms are spotless."
"The practice is clean, well-kept & cared for, and there is lots of room in the waiting area."
"The hospital is very clean and beautiful with a Zen feeling."
"It's extremely clean. Zero wait time."
"The facilities were very clean, spotless."
"The clinic itself is very clean and tidy."
Cons:
"The atmosphere felt very cold and sterile."
Cost and Value
Pros:
"Cost is reasonable for Manhattan."
"Also it’s a great value for the city."
"To me, it is very affordable to be able to take my dog here for annual check-ups and vaccines."
"The hospital runs on time, is well stocked with medications and very reasonably priced."
Cons:
"Then they overcharged me intentionally on my visit and when I caught them on it they had one of the nurses text me to try and cover themselves."
"They charged us almost $1,000 for x-rays, blood tests and prescribed medicines for something our dog didn’t have."
"It is a little expensive depending on your income but I don't think it's too bad for the upper west side."
"The misdiagnosis of my dog's condition was alarming."
Communication and Customer Service
Pros:
"The front desk is always quick to get us checked-in when we arrive, they return calls quickly after I leave messages, and they are always so patient when I have to make appointments or adjust our appointment times."
"The front desk staff are amazing too as they always are very responsive either over email or phone."
"Their communications (post-checkup report, reservations, Q&As) have always been accessible and informative."
"The receptionist was accommodating and responsive."
"The staff is friendly, efficient and helpful, and appointments run on schedule."
Cons:
"Despite my repeated requests, the hospital failed to send me the test results."
"From the unprofessional experience with the nurse to the lack of information & communication it’s fair to say I will never be returning again!"
"Makes me skeptical this practice is not the right place for anyone who really really deeply cares for the well-being of their dog."
"This is extremely upsetting. A pet is like someone’s child- no one calls a pediatrician and is told - oh sorry he’s too busy and we can’t guarantee he’ll be able to call you back regarding your feverish sick child."