"The front desk went out of their way to call me earlier than they had planned following a surgery just to let me know everything was ok because they knew how upset I was when I dropped him off."
"Everyone was friendly and professional and she was seen soon. I was prepared for the visit and given clear follow up instructions and a call from the Doctor."
"The front desk is amazing."
"Checkout is always quick, with all the meds, food etc. I need available in the office."
"They were able to see us right away! so friendly and very available when you need an appointment."
"The staff is AMAZING!!"
"Everyone was helpful and courteous."
Cons:
"No one called but I called for 3 days and no one bothered to get back to me."
"I was told to call or email Jillian the Hospital Manager. Her phone number doesn't work and she doesn't return emails."
"A series of unreturned calls and unkept promises."
"Not always the greatest at calling back if unable to find out the answer before I have to leave."
"I never heard from Dr.Schoenhut, even though she had been Carlie's regular Vet."
"I had to argue with reception to get it updated."
"Julio at the front desk did not even look up from his tablet and told us right away they had no available appointments and there was no chance for a vet to see us."
Professionalism and Care
Pros:
"The care of the crew was heartwarming."
"They handle every case with expertise and care."
"The doctors and staff at Symphony are wonderful. I couldn't be happier with how they care for my 3 fur-kids."
"Wonderful, professional, kind care."
"Everyone had great bedside manner."
"The staff is attentive, the doctors are the best."
"Both the staff and the doctors are very professional but very sweet to the animals."
Cons:
"This place is full of SCAM ARTISTS!"
"The actual visit was fine. But the aftercare has been so shameful that I am writing my first ever google review!"
"Overall felt like top priority for them is my money, last priority is my pet's wellbeing."
"Former employee of symphony vet and I have to say that the care has fallen apart and all based on money."
"First, the person at the check in desk pulled my tiny helpless 10 week old puppy in the room impatiently, not to say a bit aggressively."
"Going downhill. We used them for 15 years for our now deceased cat. We have a new puppy and our experience so far has been so bad."
"Rosita died bleeding to death... I definitely will not come back here and will inform other people to do the same... R.I.P Rosita."
Cost and Value
Pros:
"Though their services re on the higher cost side, you do get what you pay for."
"I think they are a little $$ but the level of care is worth it."
"They actually have competitive pricing on prescription cat food."
"Plus, their prices are very competitive and you'll always have full transparency of what they are charging for."
"For a NYC vet, I say it's worth the price."
"As far as pricing goes, I think it's fair and worth it."
"Prices are comparable."
Cons:
"The thing I don’t like about them are their charges are way too high."
"So far so good. The vets seem to care about our pets but this place is just so overpriced."
"In the end they just wanted more money a vet appt."
"It is very unprofessional to tell a customer the fee increased as I am checking out."
"After that was over the person at the front desk comes out with the point of sale machine to charge us for $200. No bill, no documentation of the visit, nothing."
"I will tell anyone looking for a Vet not to go to Symphony."
"I do not want any other pet owner (especially rabbit pet owners) to go through what I went through."