"Dr. Zola is amazing. Absolutely the best, most responsive, thoughtful, caring and intelligent vet I could hope for."
"Dr. Zola is incredibly knowledgeable and thorough."
"Dr. Zola is wonderful! He takes his time with you and your pet, explains everything in detail and my dog is never scared to go."
"These people are great and really know what they are doing."
"Both times they were incredibly organized, knowledgeable, and friendly!"
"The Vets are wonderful and so is the staff."
Cons:
"Just want to note, that the records, had so many errors and lacking details such as weight from visits (so vital when there is a kidney issue), wrong addresses and spellings of old ones, etc."
"He said I won’t do anything for your puppy today and he still charged us ~150$ for just panicking and scaring us."
"Dr Saunders promised that day, and again, 10 days later when he agreed it was wrong no one reached out, that I would get a call back."
"ZOLA & HER CLINIC UNIVERSITY ANIMAL HOSPITAL... ARE NOT KIND, NOT CARING, HAVE NO CUST SVC, DID NOT APOLOGIZE FOR BLATANT ERRORS."
"For the doctors and staff I give 5/5. As for the owner who happens to answer the calls!!! I give 1 star (doesn’t even deserve the 1) very rude, human being."
"Lisa, the ex-wife, who manages the office, is abusive."
"Lisa put my dog care at risk so beware of her."
Clinic Environment
Pros:
"They treat the pets with so much love, respect, and care!"
"The place was spotless."
"The staff is friendly and the place is clean and orderly."
"The waiting room was spot less, the staff warm and friendly."
"At the clinic (immaculate, organized, and simply exceptional."
"Everything about this place is top notch. The place is beautiful and spotless and the docs and nurses are great."
"This animal hospital is spanking clean and they even provide Int brushes to remove the animal on yourself before leaving!"
Cons:
"By the way, they are located in a very tiny office that could be a small apartment on the main floor."
"If I had to be nit picky it would be that I waited a while after my appointment time but the wait was worth it here so I didn't mind."
"From start to end it was very unnatural behavior of Dr. whisper and hiding. Can not face my face direct."
"It is amazing how petty the office staff was."
"Nice staff, but over worked. Really unorganized."
"Had an issue with an office policy."
"Do not trust their recommendations as they are not aligned with the current traveling guidelines."
Cost and Billing
Pros:
"Their prices are fair and competitive."
"The prices were also very reasonable compared to the quotes I had gotten from other vets in the area when I called around a few months ago."
"Very straightforward and clear billing as well - got great value for the care we received."
"The free day of day-care with the grooming is such a great bonus."
Cons:
"He said I won’t do anything for your puppy today and he still charged us ~150$ for just panicking and scaring us."
"I wasn’t informed of the outside lab fee before bringing in the sample."
"An average visit costs $400 plus you walk away with a follow up for something your pet absolutely needs to have done."
"They may charge you up the wazoo but thank god for these doctors and their thorough care."
"Beware of Dr. Zola and his staff - they are looking to optimize their fees and perform as many procedures as possible."
"Charge money very sneaky. If u wanna do neuter for you cat here charge 1000+ dollars, But next street have a store only charge 550."
"His and his stuff did very poor performance then charge us $130.00 in 30min."
Customer Service
Pros:
"The office staff is friendly and informative and has a great sense of humor even when my dog left a gift on the waiting room floor!"
"The entire staff at university is amazing!"
"The whole staff is very personable and I would recommend this practice to any pet owner."
"Receptionists are warm, welcoming and accommodating."
"The front desk receptionists are always warm and friendly."
"The front desk team always greets us warmly and are great to chat with if you have to wait."
"The staff at the front desk are all very kind and call after each appointment to follow up."
Cons:
"ZOLA & HER CLINIC UNIVERSITY ANIMAL HOSPITAL... ARE NOT KIND, NOT CARING, HAVE NO CUST SVC, DID NOT APOLOGIZE FOR BLATANT ERRORS."
"For the doctors and staff I give 5/5. As for the owner who happens to answer the calls!!! I give 1 star (doesn’t even deserve the 1) very rude, human being."
"Lisa, the ex-wife, who manages the office, is abusive."
"Lisa put my dog care at risk so beware of her."
"It is amazing how petty the office staff was."
"Nice staff, but over worked. Really unorganized."