University Animal Hospital Reviews Summary

Category: Veterinarian New York

Address: 354 E 66th St, New York, NY 10065, USA

Phone: +12122888884

Rating: 4.6
based on 135 reviews.

Staff and Veterinarians

Pros:

  • "Everyone there is friendly and competent."
  • "Dr. Zola is amazing. Absolutely the best, most responsive, thoughtful, caring and intelligent vet I could hope for."
  • "Dr. Zola is incredibly knowledgeable and thorough."
  • "Dr. Zola is wonderful! He takes his time with you and your pet, explains everything in detail and my dog is never scared to go."
  • "These people are great and really know what they are doing."
  • "Both times they were incredibly organized, knowledgeable, and friendly!"
  • "The Vets are wonderful and so is the staff."

Cons:

  • "Just want to note, that the records, had so many errors and lacking details such as weight from visits (so vital when there is a kidney issue), wrong addresses and spellings of old ones, etc."
  • "He said I won’t do anything for your puppy today and he still charged us ~150$ for just panicking and scaring us."
  • "Dr Saunders promised that day, and again, 10 days later when he agreed it was wrong no one reached out, that I would get a call back."
  • "ZOLA & HER CLINIC UNIVERSITY ANIMAL HOSPITAL... ARE NOT KIND, NOT CARING, HAVE NO CUST SVC, DID NOT APOLOGIZE FOR BLATANT ERRORS."
  • "For the doctors and staff I give 5/5. As for the owner who happens to answer the calls!!! I give 1 star (doesn’t even deserve the 1) very rude, human being."
  • "Lisa, the ex-wife, who manages the office, is abusive."
  • "Lisa put my dog care at risk so beware of her."

Clinic Environment

Pros:

  • "They treat the pets with so much love, respect, and care!"
  • "The place was spotless."
  • "The staff is friendly and the place is clean and orderly."
  • "The waiting room was spot less, the staff warm and friendly."
  • "At the clinic (immaculate, organized, and simply exceptional."
  • "Everything about this place is top notch. The place is beautiful and spotless and the docs and nurses are great."
  • "This animal hospital is spanking clean and they even provide Int brushes to remove the animal on yourself before leaving!"

Cons:

  • "By the way, they are located in a very tiny office that could be a small apartment on the main floor."
  • "If I had to be nit picky it would be that I waited a while after my appointment time but the wait was worth it here so I didn't mind."
  • "From start to end it was very unnatural behavior of Dr. whisper and hiding. Can not face my face direct."
  • "It is amazing how petty the office staff was."
  • "Nice staff, but over worked. Really unorganized."
  • "Had an issue with an office policy."
  • "Do not trust their recommendations as they are not aligned with the current traveling guidelines."

Cost and Billing

Pros:

  • "Their prices are fair and competitive."
  • "The prices were also very reasonable compared to the quotes I had gotten from other vets in the area when I called around a few months ago."
  • "Very straightforward and clear billing as well - got great value for the care we received."
  • "The free day of day-care with the grooming is such a great bonus."

Cons:

  • "He said I won’t do anything for your puppy today and he still charged us ~150$ for just panicking and scaring us."
  • "I wasn’t informed of the outside lab fee before bringing in the sample."
  • "An average visit costs $400 plus you walk away with a follow up for something your pet absolutely needs to have done."
  • "They may charge you up the wazoo but thank god for these doctors and their thorough care."
  • "Beware of Dr. Zola and his staff - they are looking to optimize their fees and perform as many procedures as possible."
  • "Charge money very sneaky. If u wanna do neuter for you cat here charge 1000+ dollars, But next street have a store only charge 550."
  • "His and his stuff did very poor performance then charge us $130.00 in 30min."

Customer Service

Pros:

  • "The office staff is friendly and informative and has a great sense of humor even when my dog left a gift on the waiting room floor!"
  • "The entire staff at university is amazing!"
  • "The whole staff is very personable and I would recommend this practice to any pet owner."
  • "Receptionists are warm, welcoming and accommodating."
  • "The front desk receptionists are always warm and friendly."
  • "The front desk team always greets us warmly and are great to chat with if you have to wait."
  • "The staff at the front desk are all very kind and call after each appointment to follow up."

Cons:

  • "ZOLA & HER CLINIC UNIVERSITY ANIMAL HOSPITAL... ARE NOT KIND, NOT CARING, HAVE NO CUST SVC, DID NOT APOLOGIZE FOR BLATANT ERRORS."
  • "For the doctors and staff I give 5/5. As for the owner who happens to answer the calls!!! I give 1 star (doesn’t even deserve the 1) very rude, human being."
  • "Lisa, the ex-wife, who manages the office, is abusive."
  • "Lisa put my dog care at risk so beware of her."
  • "It is amazing how petty the office staff was."
  • "Nice staff, but over worked. Really unorganized."
  • "Had an issue with an office policy."

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