Center For Avian & Exotic Medicine Reviews Summary

Staff and Service Quality

Pros:

• "All the doctors and staff are professional, loving, caring, and experts in maintaining the health of your pet."
• "I continue to be so grateful for all of the support CAEM provides!"
• "Dr. Grodio is just wonderful with my babies. She really takes her time to be thorough and answer all my questions."
• "Dr. Julian A. Rivera was very nice and kind to my bird."
• "The veterinarians and staff are the best!"
• "Dr. Cleary goes above and beyond and genuinely cares about his patients and their parents."
• "Dr. Pliny and Dr. Wilson have both treated my mice. They were knowledgeable, caring and took the time to explain all the options for treatment with all the pros and cons."

Cons:

• "It was so much miscommunication and I was made to feel that it was my fault for being given wrong information."
• "They were not there for me when I needed them most."
• "She was very argumentive and rude."
• "They are refusing to treat my pets saying 'I don't feel its safe for me to allow my vets to treat your pets,' And they did this over social media."
• "I felt a little cheated by the timing of the price change communication."
• "I was greeted exuberantly by Tracy, I can’t image how many stressed out calls they get a day but I was made to feel very at ease."
• "The other staff member, particularly a black woman was not the most pleasant person as when I arrived and called she had me wait until her food delivery came then and no sooner did she assist me."

Facility and Location

Pros:

• "Everything has been fantastic and the location is great for Manhattan."
• "Place is clean, friendly and conveniently located."
• "The office always has cute animals to adopt and supplies you can purchase at the desk."
• "It's a beautiful place and location inside."
• "The Center is clean and cheerful."
• "The facility is very clean and modern, and the staff expertly knowledgeable."
• "The girls at the front desk were fantastic, directed me to the correct area to fill out forms so I could have her seen immediately."

Cons:

• "Upon arrival the front office was full of boxes and set ups for a Teach Your Bird how to Play exhibit, while my pig was who knows where."
• "When I arrived I was impressed with their efficient system for handling pets and transactions during the COVID19 pandemic."
• "Sadly as with healthcare, profits come first in this type of business."
• "They are the only exotic animal place in Manhattan, since there's no competition they can charge an arm and leg and no one bats an eye."
• "I am so frustrated with the customer service."
• "You can't expect your clients to stay outside for 2+ hours in the cold with no update."
• "It's not the doctor's fault to tend to the patients but there is a severe lack of communication to the front desk and to the clients."

Communication and Support

Pros:

• "When I board her, they send me photos and updates, so I don't worry."
• "I would highly recommend CAEM to anyone in NYC who wants excellent care for their exotic pets."
• "I fully plan to take my beagle there next month."
• "Two days later they called me back to see how he was doing... I really loved their followup and concern."
• "Not only did she respond quickly to calls, but e-mails as well."
• "The office is super responsive via email and so far I've had a great experience there!"
• "They text you a confirmation and an approximate time."

Cons:

• "When you call, you stay on hold for over 10+ minutes."
• "Someone should have notified me before the appointment or when I scheduled the appointment."
• "I called the morning I was to pick him up three times and was told I would receive a call back about his status. Ninety minutes later and NO CALL!"
• "Calling for refills no one has return my call. The representative always tell me a nurse is going to return my call. I’m still waiting."
• "It's been 8 days since our visit and I still didn't get in touch with a doctor. No calls, no emails."
• "Following the original check up a few weeks ago, I called three times and asked that Dr. Wilson call me because I had a question about one of my rabbit's eyes. She never called."
• "The only fault is that we never received a call from the actual vet that performed the procedure on how it went, their thoughts, etc."

Cost and Value

Pros:

• "I'm amazed at how affordable they are for such specialized services."
• "All for less than $500!"
• "Prices are reasonable."
• "Their pricing are very reasonable."
• "The prices for all tests were very transparent and provided before any tests were done."
• "Their rabbit neuter/spay clinic is affordable and high-quality care."
• "Reasonably priced."

Cons:

• "I felt my pig was being treated like a farm animal, not a beloved pet."
• "I was misquoted for my first appointment and had to pay $80 additional."
• "The examination fee isn't too bad ($150ish?) but the prices for the other services are definitely costly."
• "Even the exam fees have gone up to $135 for just a short visit."
• "They told me after my rabbit was dropped off that the price was increased by $15."
• "They made sure to charge my credit card asap."
• "For one thing, their prices have skyrocketed in the past few years."

Overall Experience

Pros:

• "I absolutely love this place."
• "I couldn’t have received better service elsewhere."
• "These people improve the lives of exotic pet owners and lovers in this City, just by BEING there!"
• "I just love how they treat each patient like they matter and are not just another number."
• "I know every time I go to CAEM that my pets are going to be in the best possible hands."
• "The staff - doctors, nurses (assistants?) & the front desk reception staff are all so incredible!!"
• "I am definitely coming back here if anything happens to my little loved one again."

Cons:

• "I had 2 guinea pigs within a months time die after surgery at this place."
• "Don't go here unless you absolutely have to."
• "Would not recommend this place."
• "Unfortunately the level of care has dropped significantly over the past year."
• "I would never again go to these schemers."
• "I'm actually afraid of the care he will receive."
• "For more in depth animal health analyses I suggest go elsewhere."