Cha Cha Cha Cuban Cafe Reviews Summary

Food Quality

Pros:

• "The food was absolutely phenomenal!"
• "The portion was big and full of flavor."
• "All were cooked perfectly & outstanding!"
• "The chicken was tender and the beans were tasty."
• "The Cuban Riceball was amazing!"
• "Both were delicious."
• "The food was exquisite!"

Cons:

• "Both the rice and meat were obviously old."
• "The meat didn’t have much flavor to it."
• "The meat for the steak with onions and cuban sandwiches was really dry, and the side sauces didn't help."
• "The food was generally bland with oil and salt to make up for flavor."
• "The fish was a bit salty but it went well with the rice."
• "The congri looked and tasted like it was colored with food coloring."
• "The food was not edible and we had to throw it out."

Service

Pros:

• "The servers were very friendly and very fast taking our orders."
• "Owner and Wife greeted me with a handshake and a big hello upon my entrance."
• "The family that owns and operates the restaurant are very friendly and were super accommodating with a couple changes that I made before the event."
• "The owners and staff were incredibly kind."
• "The service was great."
• "The customer service was amazing, and the food was even better."
• "The waiters very nice even made some conversation while our appetizers where coming out."

Cons:

• "Honestly, this place is a hit or miss, depending on who’s cooking."
• "Charged a dollar for extra sauce, didn't receive it. Charged for maduros, didn't receive it. Ordered ham and chicken croquettes, didn't receive the chicken croquettes."
• "I called to place an order and they never answered the phone."
• "The ladies barely made it around the counter to serve us at our tables."
• "They pass the phone off three times and all I was ordering was beef empanadas."
• "Called for a delivery at around 12:05pm they got here a hour and ten min later."
• "Called two times for a update phone just rang and rang away!"

Ambiance

Pros:

• "The decor was so cute too loved it!!"
• "It’s small, cozy, and I assume they do a brisk takeout business."
• "The atmosphere was off the hook."
• "It had a nice homey vibe when we arrived and the owners were very friendly and welcoming."
• "Great service, restaurant had a great homey feel."
• "The inside of the restaurant is cozy & cute, showcasing various Cuban photos & memorabilia."
• "Atmosphere is really cute and authentic it’s a small spot but it gives you that homey feel."

Cons:

• "First off, the establishment looked cluttered and sticky."
• "This visit was by far the worst experience I’ve EVER had at a restaurant."
• "Won't be coming back."
• "So disappointing DO NOT EAT HERE"
• "The prices on the old menu are more realistic."
• "The owner lady said the food would be ready in 25 minutes but then had me waiting for an hour."
• "The food was very tasty. I don’t give it five stars because the place did not look nor smelled CLEAN."

Value

Pros:

• "Worth every penny spent."
• "The prices are reasonable!"
• "Very flavorful and you get your moneys worth!"
• "The portions were plentiful & the prices were very reasonable."
• "Look at the amount they serve. I ordered for one and they served for 2."
• "Every meal is a flavor experience."
• "THE FOOD, taste amazing! Very flavorful and you get your moneys worth!"

Cons:

• "The prices are on the expensive side for small portions."
• "Beware the prices are not proportionate to the quality or size of the meal."
• "A little pricey but, Came with a can of coke :-) and was well worth it."
• "Overall ok but too expensive for a quick lunch $22.36!!"
• "5 bucks for a Lil piece of sugar! Lol and it Sucked!!!"
• "NEVER order through UberEATS. I didn't report the order fast enough to be refunded, but even though the food was good, expect to be charged for things you never received."
• "Also items were missing from our order."