Zara Cafe Grill Reviews Summary

Food Quality

Pros:

• "Lovely restaurant, very tasty food, and good service."
• "Food was very good for all the dishes we ordered and prices very reasonable."
• "The food is always fresh and super delicious."
• "The food tastes good. The liver cubes absolutely must have."
• "Zara Restaurant is the best Turkish cuisine I've ever tried."
• "Absolutely delicious food."
• "The food is very flavorful."

Cons:

• "The food has space for improvement, especially the seasoning and grilling."
• "The quality of the food has slowly been declining at Zara."
• "The meat appeared to have been reheated."
• "The chicken seems to have a lot of fat."
• "The kebabs tasted horrible, they were inedible."
• "The food was so dry that I actually had to add mayo."
• "The food has no taste as if there weren’t any spices added to the chicken."

Service

Pros:

• "Even under the current circumstances, they offer a fantastic experience for all the senses."
• "We would like to say a big thank you to this restaurant for the BEST customer service!"
• "Waiters were all very attentive throughout the meal."
• "The servers are also extremely attentive and accommodating, making the whole experience extremely satisfying."
• "The service is spectacularly attentive."
• "Service was great in that they were welcoming, always refilled our waters when we were down."
• "Customer service was great as well!!!!"

Cons:

• "If you are uncomfortable with people walking around you without masks, this isn't the place for you."
• "Me and my fiance have been coming here for a long time...but we waited almost 15 mins for someone to attend to us."
• "We sat down and weren’t greeted for 5 minutes, then ordered a drink and some food and waited 40 minutes for our food."
• "Lately the staff who picks up the phone to place orders have a nasty attitude."
• "Had to constantly ask for sauce, our drinks, napkins more than 4 times!!"
• "They couldn't put two tables together and insisted we sit at 3 separate tables."
• "The service was also pretty bad."

Atmosphere

Pros:

• "The seats were very comfortable and there were floor to ceiling windows throughout the restaurant creating a very airy and welcoming atmosphere."
• "The outside dining is well lit as we went closer to the evening time."
• "The atmosphere is nice too and the restaurant itself is very clean."
• "Lovely restaurant with great service and awesome curb appeal."
• "The ambiance is cozy and inviting, with a homely atmosphere that makes you feel like you're dining in your own kitchen."
• "Good atmosphere."
• "The atmosphere is quaint and intimate."

Cons:

• "Strange experience to see people in a restaurant again, lunch felt like a celebration."
• "Just a lil noisy due to the heavy traffic on Hylan."
• "The place looks clean, but feels like a diner, not a restaurant."
• "Dirty place, tables very dirty."
• "Very good place in great location with nice parking and access."
• "We were a big group so we sat in what seems like a covered semi outdoor area."
• "Worst place and horrible customer service ever!!!"

Pricing and Fees

Pros:

• "9/2021 Update: No more Visa Fee"
• "The price for all 5 people came to $189+ tip. Not bad, for the portion size they gave us, I can't complain at all."
• "The prices are also very reasonable for such great food."
• "Prices fair as well. They don't wreck you."
• "Fresh comfort food in ample quantities at a reasonable price."
• "Reasonably priced. Will definitely return."
• "Plenty of food for the money."

Cons:

• "Been eating from this place from the start when they opened. Still a good place, but now they have a surcharge when using a credit card."
• "They charged $10 for singing, plus he demanded tip from my mother."
• "Very expensive I paid 30 dollars for a lamb over rice plate. There was barely any lamb in the plate."
• "Customer Service degraded what’s worse 30 to 40% hike in pricing and reduction of food portions."
• "The food is great but expensive."
• "There was a service charge of around 20%."
• "After ordering two large gyros to-go, the bill came to $37."

Management and Staff Attitude

Pros:

• "The team and restaurant management are very friendly."
• "Staff is always super polite, courteous & friendly."
• "The staff is always so helpful and ready to help with whatever you may need!"
• "The staff was so friendly upon entering, especially our waiter Gukran who was absolutely magnificent."
• "The waitress was great and clearly took pride in her native food and the restaurant’s offerings."
• "Delicious Turkish food, knowledgeable and welcoming staff."
• "The customer service is good."

Cons:

• "Sorry to say that they discriminate Christians."
• "So I got fired for being pregnant🤣they discriminate here!"
• "Very rude manager, wouldn’t recommend anyone to work there."
• "I think they are tired of running the business."
• "The staff had no personality."
• "We order food for pick up... the lady at the register goes 'I didn’t pack the order, check yourself'."
• "My recent experience at the restaurant was highly disappointing, primarily due to the garbage service."