ShopRite of Hylan Plaza Reviews Summary

Customer Service

Pros:

• "Five stars...staff is good for looking to assist customer in every possible way."
• "Very friendly and accommodating."
• "I love it how the people treat you like family and they're quick to help with anything you need the people on the floor are awesome and very helpful the cashiers always put a smile on my face with how they greet you and acknowledge you."
• "During my last visit I had a really awesome cashier who is very friendly, helpful and courteous, she really made my shopping experience that much more pleasant!"
• "ShopRite is always a great store and an experience to visit, but this review is about a very polite and helpful cashier, named Ashley."
• "Compliments to my fav cashier SADE and my fav security Anthony for a job well done!"
• "Pleasant people all around. Management, security, cashiers and everyone else are always looking out to help people in the quickest way with a smile."

Cons:

• "The cashier's are so slow especially on Sundays and holidays."
• "The employees do not seem happy to work there."
• "Customer service or employees do not help a lot when asking for an item."
• "I have encountered several staff members on the registers who were extremely rude and had bad attitudes."
• "The customer service at this new location is very disappointing."
• "Horrible customer service from the staff. Jane was extremely rude and unfriendly."
• "The manager long with staff were so heartless and unprofessional that I was heartbroken watching this mom begging and crying to him about losing her job at Christmas during a pandemic as she is a single parent."

Store Layout and Cleanliness

Pros:

• "Beautiful new store but always overcrowded- Parking is difficult."
• "Store is fine. Clean and nice."
• "The store is clean and had a good selection of fruits, veggies, beverages, etc."
• "Store is clean and well maintained, including restrooms."
• "It's still a dependable, well stocked and friendly place to shop."
• "This ShopRite has every single item that I ever wanted or ever needed, at the best price!"
• "This one is gigantic, well organized, super clean, have all kind of departments, food ready to eat and take home."

Cons:

• "Narrow isles, displays in the center of the isles making it harder to get around the store."
• "The new store has no flow."
• "The isle are too congested with displays and boxes, and staff filling shelves during the busiest time of the day, on the weekends."
• "The store aisles are tiny, it is old and comes off as uncleanly."
• "In my opinion this store has no real flow. Just a mediocre layout."
• "I personally Don't like the store lay up, I find many aisles are a bit tight and strangely organized."
• "Just cram us all in. I actually try to avoid shopping here."

Product Quality and Selection

Pros:

• "Produce are very fresh."
• "Awesomeness selection at the butcher's shop."
• "Huge supermarket with a huge assortment of everything you can look for inside a supermarket."
• "They have a nice bakery section and a busy deli."
• "Great product selection."
• "Fish, meats, and chicken are generally very good quality."
• "Fresh meat and seafood!"

Cons:

• "Ruined our dinner the ricotta was turning bad."
• "This shop does not have full shelves all the time as when you go, I don't always find the things I am looking for."
• "The cakes have rotten strawberries on the cakes which they spray with a clear glaze which covers up to the imperfections."
• "Also, expired items, ie: Noosa honey vanilla frozen yogurt expired December 13, 2023 should be removed a day replaced."
• "Meat department doesn't seem to be of the best quality."
• "Produce here is not very fresh or tasty."
• "Many products I was looking for on my last visit were out of stock or not carried at all."

Parking and Accessibility

Pros:

• "Their parking lot is quite big so you can always find a spot."
• "Available parking."
• "The location is great, clean and staff is friendly. The customers in the parking lot with NO sense of direction charging into lanes without allowing others to pull out properly is the problem."

Cons:

• "Beautiful new store but always overcrowded- Parking is difficult."
• "I didn't like going to their previous location parking lot isn't big enough to accommodate all the vehicles."
• "Parking is difficult."
• "My mother is disabled and need to ride one of the motorized scooters to shop. Unfortunately in this shoprite all the scooters seemed to be broken or dead, leaving me to push her around shoprite in the scooter she was in."