Wegmans Reviews Summary

Store Layout and Design

Pros:

• "Hands down the store is beautiful."
• "The store is enormous allowing for attractive displays and a wide variety of products."
• "This location is very very big with clean and clear areas."
• "It's immaculately clean."
• "The store is laid out very nice. It has all you need."
• "Store is super clean and always well stocked."
• "The store is big, open, clean and bright."

Cons:

• "Its a big store which is quite crowded and it just felt chaotic."
• "It's a little too enormous to navigate easily."
• "The store is also very crowded on Sundays making traveling through the store tedious."
• "Crowded, and overwhelming."
• "Way to big! Interesting concept... Being almost a one stop shop but with size comes lack of feeling in a friendly environment..."
• "The layout of the store makes no sense To me it can feel like a maze at times."
• "In spite of all the space, I did not feel safe because there was no enforcement of social distancing."

Product Selection and Quality

Pros:

• "The store is massive, featuring all of the best Wegmans brand products."
• "It always has fresh produce at affordable prices."
• "The selection of cheese is impressive."
• "Their ready made sandwiches are very good & you MUST stop by the 'Burger Bar!'"
• "Meat is very well packaged and there is a knowledgeable butcher on staff."
• "Amazing grocery store with a huge selection of fresh items."
• "The selection from the bakery, to the Deli, to the meat department, to the frozen food to everything else is simply spectacular."

Cons:

• "The organic carrots were tasteless, the grape tomatoes were sour."
• "I bought 3 ground chicken meat packages... the smell was overwhelmingly bad, like rotten meat."
• "The cold cuts were awful very plastic tasting."
• "Once I bought a cod fish, and found a worm inside a package."
• "The cantaloupe was inedible being hard as a rock."
• "The sushi was fishy and I would never buy it again."
• "The heros were soft, unappealing bread."

Pricing and Value

Pros:

• "Great product, great store brands, lots of variety and good prices."
• "Interesting and simple array of brands (their own is budget-conscious and high quality.)"
• "Prices were pretty in line with everyplace else in the county."
• "Fresh orange juice was a great price @ $2.38 lower price then Stop’N Shop."
• "Good prices."
• "Very affordable! Way better than Whole Foods & cheaper!"
• "Prices are always great."

Cons:

• "Some of the baked good are way overpriced."
• "Many of their other items are quite expensive."
• "Prices are outrageously high, then they have the nerve to charge you 5 cents a bag at checkout."
• "The prices are absolutely outrageous it's like you're in the Hamptons Hollywood or something extravagant it's a grocery store."
• "Best selection in the county, but if you're not paying attention to prices, they'll basically rob you."
• "I think there's more than a few items that are way overpriced."
• "Everything is very $$$$$ high prices."

Customer Service

Pros:

• "The staff are really knowledgeable about the different products and how to prepare the different types of meat, fish, and poultry they offer."
• "Chef Pete Appelt even made our order at the burger bar just as my daughter requested."
• "Checkout lines move very quickly even when the store is busy."
• "Everyone is super nice and helpful."
• "The staff is friendly and helpful."
• "Associates are visible and helpful."
• "Friendly helpful employees."

Cons:

• "Staff was not particularly nice."
• "Am I the only one who feels the cashiers are hesitant to bag the groceries?"
• "It's amazing how much trouble it causes these people to ask them something."
• "The manager stopped to tell me i should be considerate when I’m struggling with money."
• "Cashier Linda is very rude."
• "However the hot/to go food is sub par, the sandwich station is meh, and some of the other premade food is also lacking."
• "The checkout cashier, just stood there and did nothing to help load the groceries."