ShopRite of Hackensack Reviews Summary

Customer Service

Pros:

• "The deli and seafood staff are friendly, knowledgeable and helpful."
• "Went to the supermarket for the first time since the pandemic and it was clean, everything was fresh. I also got help from a wonderful employee Deborah who assisted me with finding what I was looking for."
• "The workers there are amazing! Friendly helpful and courteous."
• "Good customer service goes a long way because you don’t know who you’re dealing with."
• "Beautiful nice & clean big aisles very helpful sales people and fast check out."
• "The managers and staff are so nice and accommodating."
• "The folks here are always super nice and friendly."

Cons:

• "The manager Benjamin is terrible!"
• "Very bad customer service and price not match with shelf."
• "Filomena was so rude to me today! I’m not sure if she was having a bad day but she should’ve stayed home."
• "The lady was rude, she was like a manager or something, she was so rude !!!! Screaming at us to get on another line."
• "The employees were very rude and nasty!"
• "Customer service on the cashier, stocking employee level is poor. Always has been."
• "The staff is so ridiculously rude. Not just one but multiple."

Store Layout & Stock

Pros:

• "The store is always fully stocked sometimes even when there is a storm."
• "It's a great store, easy to get to decent parking, large with a great selection."
• "Well stocked and the store wasn't letting too many people into the store at the same time during this pandemic."
• "This location has a great amount of cleaning supplies in these times that’s a huge shocker!!"
• "Sale items are regularly in stock, associates and customer service desk are helpful and friendly."
• "Larger aisles for shopping & larger produce section!!"
• "The store has just about everything food you would want to buy including a sushi section."

Cons:

• "I have find myself going all over because items that are usually group together can be in opposite ends."
• "Other stores provide a substitution choice but Shoprite just tells you it’s out of stock and nothing else."
• "Not well organized as other Shoprites NewMilford or Rochelle Park."
• "It's an okay ShopRite, a bit disorganized IMO, and I noticed that there is usually a shortage of items, it's never well stocked."
• "This shop rite is in a steady decline."
• "This store need a complete overhaul with how shelves and items are setup."
• "Place is totally unorganized, i shop late, if i have to return something i have to go before 10, why cant you just void it right after sale at the register."

Pricing & Value

Pros:

• "If you shop smart you'll save big. I average $2 an item with meat BUT shop smart or you'll pay more."
• "The prices are still competitive, and have increased, as they have everywhere."
• "Shop at this store you will love it as well as the prices and sales."
• "Their vegetable selection works for every kind of diet and their meats are always good."
• "Value value value and a delightful experience in a clean well lit slightly understaffed grocery store."
• "Nice place to shop, always good deals available!"
• "Always can be counted on for the lowest grocery prices. Large store."

Cons:

• "This lady had quoted me $120 without the design !!!!!"
• "Prices seemed higher too. Watermelons 7.99 last one in others was 3.99 last week."
• "Prices continue to climb items continue to disappear off the shelves used to spend $300 and get a free turkey for Thanksgiving $300 a lot of money now they pushed it up to $400 to get the same turkey it's almost impossible on an average income to achieve that much in that time frame."
• "They pay their employees too low when it comes to a starting rate, 14 is the highest that's absolutely pathetic especially for Jersey."
• "Overpriced. I prefer to go to Costco down the street."
• "Shoprite is expensive. Their avocados are super hard."
• "I literally paid 4499 for 30 pull apart cupcakes."