Whole Foods Market Reviews Summary

Store Layout and Navigation

Pros:

• "Love the selection, but the layout is confusing."
• "Wholefoods is very spacious, you can easily shop and have your pick of a wide variety of wholesome products from specially prepared foods, to wholebody care."
• "This location is laid out somewhat spaciously in most sections."
• "The store is laid out with an interesting collision of geometries that makes easy navigation a challenge."
• "The new store is set up better it's more colorful it's got two levels and parking what a great place to shop."
• "The store is so big, but every aisle that I went to was labeled."
• "This new location is much bigger and has a great selection of food."

Cons:

• "The entire entrance level has been turned from a nice cafe into a warehouse. It’s an eyesore."
• "Unfortunately, they've turned it into what seems like an amazon warehouse the last few years and the amazon shoppers are constantly in the way when I'm trying to pick a few things up."
• "The layout of areas could be better managed along with the signs for the sections definitely need to be bigger/more visible."
• "There are always a ton of Amazon shoppers holding up the aisles since it was bought by Amazon."
• "Can get a little winding and confusing in the middle."
• "The store is not laid out well. Aisles are often blocked with displays of items for sale making it impossible for two way traffic for those using carts."
• "Because of the increased size, you have to walk a lot farther to get items."

Customer Service

Pros:

• "Staff is always helpful."
• "However the employees were helpful and kind."
• "The crew has great attitudes, are very knowledgeable, Nice & professional."
• "Everybody- and I mean everybody- that works there is also super friendly, nice, and helpful."
• "The staff gave us pretty good customer service too."
• "The staff is always helpful."
• "Staff are friendly and helpful and the atmosphere is great."

Cons:

• "The counter clerk told her to slice it herself with their machine."
• "Some of the customers here are very snooty and fill of themselves."
• "The Amazon shoppers are in the way and they rude."
• "I called to inquire about an item and had one of the worst customer service experiences ever."
• "Every time I go there the employees are either incredibly rude and just don't care."
• "The security guard directing the lines is very nasty and lack customer service skills."
• "However, the customer service people are very rude."

Price and Quality

Pros:

• "I was always scared off because of pricing BUT it really isn't so bad."
• "Somewhat overpriced but always the best in quality."
• "Since Amazon bought them certain prices have gone down."
• "Lots of quality food at a reasonable price."
• "If you want a great deal then go online and grab the coupon book and sign up for Whole Foods rewards."
• "Price doesn't matter to me because I'm getting what I paid for."
• "Prices are high but the veggies, fruit and prepared food are worth it!"

Cons:

• "Their fresh cut fruit is always disgusting and not ripe."
• "Water machine for free water was dirty."
• "The saying that Whole Foods is really Whole Cheque holds true."
• "The prices here, though, are very high overall."
• "The prices leave a lot to be desired..even the non-organic fruit is way more expensive than any other grocery store."
• "Also, the prices at their food court are insane."
• "I'm not willing to spend a third of my salary on food."