Pho Palace Reviews Summary

Atmosphere & Decor

Pros:

• "Bright, clean space with adorable decor."
• "This place is soo good mmm mm mm so warming and cozy I love that soup so good all the time."
• "The atmosphere in this place was so good I felt happy just to be there."
• "It wasn't crowded and it was cozy and quiet!"
• "It is a very clean restaurant and has a very relaxing atmosphere."
• "The restaurant was clean and neat."
• "Very clean and friendly."

Cons:

• "The owner would not let me in without a mask, even though the tables are 1 foot apart."
• "They changed the lighting to harsh white lights, they won’t let you sit in the booths unless you have a large party even when the restaurant is empty."
• "The entire place has no masks, yet they tried to sell us 2 masks for $4!!!"
• "The entire place has no masks, yet they wouldn’t seat us at a table literally two feet away from the entrance door until we wear masks."
• "I gave them a 4 for atmosphere because I don’t really like the music and in the winter there is a draft."

Service

Pros:

• "The staff was amazing!"
• "The staff were very courteous and kind."
• "The staff is very friendly, accommodating and attentive."
• "The ladies working inside were also very polite and quick service."
• "The waiters are attentive and very friendly."
• "Staff was welcoming and attentive."
• "Customer service is amazing: you'll never have an empty drink or a table cluttered with dishes."

Cons:

• "A friend and I had a great meal, desert and coffee and the two waiters that helps us were very nice but while we were in conversation and I was still finishing my coffee the older woman who worked there came to our table and in a few words said we needed to leave because there was a couple waiting for a table."
• "We have been going here for years and never have I had such bad service that I did today."
• "The waiter included tips on the bill without my permission."
• "The staff was so ignorant and disrespectful."
• "Server had no idea what I was saying and didnt seem intent on taking orders at all."
• "Wait staff was not friendly."
• "The service was terrible the only waitress there didn’t listen or pay attention to anything."

Food Quality

Pros:

• "The fried pork dumplings and Beef Brisket Pho. Both were 10/10!"
• "Consistently excellent food quality, taste and portion size."
• "Bun with pork is my favorite dish as it is so flavorful and lite."
• "The grilled pork was very tender. The pho was very tasty, too."
• "The pho is delicious! I recommend Flank steak or pork and grilled shrimp."
• "Everything was tasty and fresh."
• "The added flavors and textures just added to an already delicious dish."

Cons:

• "The cucumber slices on top of the pickled carrot were moldy."
• "Their grilled pork roll was relatively flavorless."
• "My $15 dinner came with 4 shrimp."
• "Pho's soup was tasty but seems a bit off, but not too bad."
• "The noodles were so overcooked and broken into tiny pieces that it couldn't be eaten."
• "The noodles tasted bad, the vegetables were old and soggy."
• "The grilled beef is harder than a stone."