Morton's The Steakhouse Reviews Summary

Service

Pros:

• "Waitstaff was attentive and very accommodating....went over, above and beyond."
• "Server excellent, very nice, attentive, quality."
• "Service was top notch and our server Chad was incredibly personable and attentive."
• "Our server Shawna was amazing! She helped us navigate the menu and made us feel very welcoming."
• "Our waiter John was wonderful. He had made sure to explain the menu as it was our first time at Morton’s."
• "Rex was our server and was great, every time my iced tea was low he appeared with a fresh glass."
• "Ask for Glenn to serve you. He's the best server on the staff."

Cons:

• "This is the worst service I’ve experienced in a long time. I came here for a birthday dinner and the waiter was terrible."
• "The manager was so nasty telling us we need to order and whoever comes after can’t order."
• "This particular evening Morton’s just didn’t have enough wait staff. We were there over 2 hours from seating to check."
• "The lighting was soooo dark in the dining area, that’s why I subtracted one star."
• "Our waiter was nowhere to be found when we needed her, and when she did grace us with his presence, she seemed irritated to serve us."
• "I was really disappointed by the service, our waitress said food came out in the order that it was placed but we saw otherwise."
• "The service was so slow. Our server was very inattentive. Water glasses were empty for far too long."

Food Quality

Pros:

• "The food and atmosphere was beautiful as always."
• "Lobster bisque was excellent. Bread was Amazing! Ceasar salad was good too."
• "The steamed shared appetizer is always amazing."
• "Food was cooked to perfection."
• "The food was to die for....you will not regret going to check it out."
• "Everything was cooked to perfection and delicious."
• "The Wagyu Filet Rossini is absolutely amazing."

Cons:

• "Our appetizer was over cooked, the smoked gouda potatoes were burnt and dried out, my friend's steak was sent back twice for being undercooked."
• "Nice atmosphere but a very long wait for the actual steaks."
• "The price versus the taste of the food, it wasn’t worth it."
• "Food was mediocre at best. Somehow a steak cooked rare was tough as leather."
• "The food was really good except for the brussel sprouts."
• "Our salmon and steaks weren’t hot when we got them, just warm."
• "Steak was overdone, cold, no flavor. All sides were cold."

Atmosphere

Pros:

• "This is a top notch restaurant and a great atmosphere for a romantic dinner."
• "Our corner booth was so comfortable and cozy."
• "Very relaxing atmosphere, and enjoyable experience."
• "The atmosphere is reminiscent of a classic upscale steak house."
• "This place was amazing! The atmosphere was just right."
• "The atmosphere is very romantic.. almost like a wine cellar.. or speakeasy."
• "Absolutely lovely atmosphere. Romantic, and the staff makes you feel like you are the most important customer in the building."

Cons:

• "The restaurant even had a special Valentine's Day photo opportunity."
• "Too dark in the lighting for me especially when trying to read a black colored menus with soft tan lettering."
• "Went here for date night on a Saturday, thank God we made a reservation because the place was packed. The noise level was through the roof."
• "The ambiance was as bleak as the hostess's attitude, with dim lighting that did little to hide the restaurant's lack of charm."
• "The place is so dark, you can't even read the menu unless you put your phone up to it."
• "Morton's no longer has the ambiance of a classy restaurant since they removed the beautiful wood room dividers decorated with the large assorted bottles."
• "300 dollars for the food. Don't mind that but the mouse that ran across the floor while we were eating could split the check."

Management

Pros:

• "We were also visited by the manager, Jay who seemed to be genuinely interested in making sure we were having a pleasant experience."
• "Update - the manager called and offered a $100 credit."
• "After speaking with the manager he did offer an apology on the servers behalf and said he understood where we felt the embarrassment and the disrespect come from."
• "The Manager did a better job of trying to accommodate us more than our own waiter and he only came to our table twice lol."
• "Not only was the waiter super understanding but so was the manager. They had no issues bringing me out a new steak."
• "Jason, the manager, was so welcoming and nice."
• "The General Manager Dan Azar who is great at his position."

Cons:

• "The manager was so nasty telling us we need to order and whoever comes after can’t order."
• "The manager admitted it was overcooked."
• "When the manager asked how the service was I explained to him it was horrible and i was going to leave a review and he said, oh I was going to adjust your check like if he was trying to bribe me."
• "I had a horrible experience here not so much the service but the manager."
• "Hostess and manager were rude and waitress was not friendly."
• "Horrible experience... when our food came out super late they forgot to put sides in again."
• "No one acknowledged our anniversary even that we added the special occasion when we made the reservation."

Value

Pros:

• "Yes it's pricey but worth the cost. You definitely get what you pay for, high quality cuts of meat and great staff."
• "Yes the bill was hefty but 110% worth it for special occasions."
• "It is kind of pricy but it's always been worth every cent."
• "We are members of the Landry's Select Club and received an offer for filet dinner for two at a very reasonable price."
• "The food and service were top notch and we will be returning regularly thanks to everyone's efforts!"
• "The staff is always so wonderful and I love the fact that they take a picture every time we go it's a very nice keepsakes."
• "Service was impeccable food was delicious."

Cons:

• "Cocktails are $18 on the menu but if you ask for a specific liquor expect to be up-charged."
• "For $230 plus drinks and tip ending at $325.00 was just absurd."
• "The prices did NOT justify the food."
• "We have eaten here many times. We enjoyed our steaks but the Austin Hope wine by the glass was $60. That is way too high for this wine."
• "I paid $200 for a to-go dinner, and ended up throwing 75% of the steak in the trash."
• "For this restaurant to be considered high end I was very disappointed and let down especially considering their prices."
• "The worst $200+ meal for 2 I’ve ever had."