PAWS Northeast Adoption Center & Spay/Neuter and Wellness Clinic Reviews Summary

Staff and Service

Pros:

• "The reception desk girls are very helpful and caring."
• "Every person that works here deserves recognition for what they do!"
• "The people were so sweet to me and my pit bull."
• "The Vet was super informative and a sweetheart!!"
• "The front staff was great and any time I left a message, my call was returned in a reasonable amount of time."
• "The staff is very friendly and professional."
• "The people of paws are the best. You can tell they really love their jobs they are kind and responsive."

Cons:

• "It was annoying to have to talk over the phone to the vet."
• "I waited 4 weeks for an appointment. I walked in not even 9 minutes late and they said they had to reschedule."
• "I was told one price via email got there was charged another."
• "I had questions about vaccines that my dog would need and was cut off with quick/short answers."
• "The workers here are very rude."
• "Vanessa Latino girl who works at the front desk is so disrespectful and rude."
• "However, before the vet saw him, the medical assistants had no clue how to handle his attitude."

Cleanliness and Maintenance

Pros:

• "The place is so clean also, adopt don't shop."
• "I love this place. First it is so clean. The place is spotless."
• "The place was also very clean!"
• "They are always so clean, well maintained."
• "This place is magnificent. Beautiful views of my city, very respectful and exceptional staff."
• "Prices were low and everything was very clean and professional."
• "The office is clean organized and very efficient."

Cons:

• "The clinic is a little sketchy and dirty."
• "Floors were in of sanitizing and good cleansing. I was afraid that my dog was going to get sick from the stale urine, dried feces, and throw up left unattended."
• "The adoption center is as big a nightmare the employees in their completely ignore you."
• "Somewhat disorderly and a cramped hallway leads to confusion and customers rubbing elbows with pets in hand."

Cost and Affordability

Pros:

• "Very affordable prices and they treated an ear infection for my daughters dog."
• "They have the lowest cost medications at any local vet or online pharmacy."
• "All the staff at PAWS were great and the fees were extremely affordable!"
• "Paws was $450 cheaper than what my vet had quoted me."
• "Particularly very low cost spay/neuter surgery for TNR cats."
• "They have very affordable prices for spay/neuter and vaccinations."
• "The cost was extremely reasonable!!"

Cons:

• "Good service; however, they're a little on the expensive side. $15 office fee, before you get started on anything."
• "The price was cheap and they were thorough but u get what pay for."
• "I made the appointment for my two dogs online... after everything has been confirmed and paid, a POPUP window appears to confirm and appointment in Grant Ave... there is a TECHNICIAN FEE!!!!!!"
• "BEWARE that cheap pet care could harm your pet."

Adoption and Animal Care

Pros:

• "This is a great organization and they always do their best to help out any pet owner."
• "The customer service, the ability to take in so many animals so fast and contact the owners even quicker."
• "We adopted Merlin from the 2nd Street location. He was a 2 year old cat who was lovable, but did not like to be petted too much. They were very nice down there."
• "They attend to your fur baby very quickly."
• "There is so many great animals here, they keep them well fed, happy and take such good care of them!"
• "The animals are so well taken care of and PAWS prides itself on being 100% NO kill shelters."
• "The adoption staff was friendly and supportive. The center was clean and organized. We are in love with our Nibbler and he is exactly what our family needed. He was well cared for at the center."

Cons:

• "You gotta fill out a whole life story just to adopt. I'm good I'll pass, the adoption should be simple but instead y'all want too much information."
• "But they did give me some misinformation about my pup! So always do a vet visit soon after adopting!"
• "To adopt an animal you have to fill out an application which is normal but it takes them up to 5 days to review your application."
• "They will make you go through the application process for a particular pet even though they already approved someone else's application for the same animal."
• "They gave me two sick cats that each had to be put down and refused to give me any refund or pay for the medical bills for the cats."
• "We adopted a cat and two months later we had to put euthanize her due to liver failure."
• "We adopted a cat from this shelter about a year and a half ago. We were under the impression that the cat was affectionate, and friendly. We learned that this was not true."

Communication and Responsiveness

Pros:

• "They respond to all calls and emails in a timely manner as well if you have any extra questions."
• "They called me every step of the way while caring for my fur babies😻"
• "Setting the appt was easy I called left a message and someone called me back before end of the day."
• "The people at paws are a knowledgeable and friendly staff."

Cons:

• "They NEVER answer the phones."
• "It's very difficult to get a live person on the phone to schedule an appointment."
• "I ended up calling the clinic MULTIPLE times and it just went straight to voicemail."
• "You have to leave a message and if they think it's deserving they will call back days later to then make an appointment."
• "Pretty upset with how this place is run... Avoid this rescue, they are awful with communication."
• "No, it’s probably someone like me that Called this number 5 times for assistance and you just let it ring."

Facility and Accessibility

Pros:

• "Parking in lot behind building. Elevator if needed for wheelchair."
• "Great location. Friendly staff. Restroom. Great environment."
• "It's definitely worth a visit because I was able to get an appointment much, much sooner here than at the Gray's Ferry office."

Cons:

• "The clinic is the most unprofessional clinic I have ever been to."
• "In my opinion the place is a nightmare. You can't get an appointment for anywhere from 2 to 3 weeks so if you got a sick animal forget about going there."
• "The only downside is how long it takes to get an appointment, which can be a whole month in my case."
• "In need of more staff. Everyone I encountered was running around, and after 20 minutes of patiently waiting, I was seen to license my dog."