Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Christina (hopefully spelling correctly) from customer service picked up this time. In about 15 mins, she listened to me, hung up, went and found the package, processed the order, and called me back."
• "Had excellent customer service from DJ the Asst Store Manager when we came in to correct a mis-ordered door."
• "Honestly would have been so lost without the help of my favorite worker Nicolai!!! The greatest, friendliest person I’ve ever encountered."
• "I'm giving 5 stars just because of 'Peter' (in the Plumbing department). He is one of the most friendly and helpful people I've met in either Lowe's or Home Depot."
• "Adam is one of the niceness guys that work there. Even thou everyone in the store was kind and helpful."
• "Tyrin was very professional, attentive, knowledgeable, polite and pleasant."
• "The staff at this location is outstanding. There have been many instances where the team goes above and beyond to being nice and efficient."

Cons:

• "The worst Lowe’s! I'm trying to call to check on the status of my order and somehow I keep getting hung up on."
• "Salesgirl never acknowledged me."
• "I was racially profiled by the female Lowe’s lady at the self checkout."
• "Worst experience ever. The associates were rude, unhelpful, un knowledgeable and unavailable … at least... it seemed for people of color."
• "If you're lucky/persistent enough to actually find an employee, they will be utterly rude and unhelpful."
• "The manager I spoke with was completely rude to me 'can I finish…?' and then negating any responsibility."
• "Cashiers here are rude and extremely unhelpful."

Product Availability and Selection

Pros:

• "Great store. They always have whatever it is I need, no matter how obscure or strange my request is."
• "Got some great ground cover pink, yellow and blue, adding to our front yard."
• "Found everything I needed to build my home network, crimp tools, Cat 5 cable, connectors ... and 10% to boot."
• "The outdoor garden department is excellent. They have lots of different soils, prices are good, selection is great with the soil and flowers."
• "In the market for a new gas range. The Lowe’s on Columbus Ave is exceptional with the largest selection and display."
• "Great deals on tools and hardware."
• "Very convenient when I need something for my house like a good fans, plants, home supply... they have everything over here."

Cons:

• "Purchased item rang up for $1 more than the shelf sticker."
• "Bad selection of drawer pulls/knobs."
• "Standard Lowe's. Went in to see what end-of-season gardening options there were. Unfortunately, there was very little in stock."
• "Can never find somone to help, never have enough material to finish a job."
• "The aisles were blocked and crowed with boxes."
• "Ordered wooden fencing online from Lowes in Neshaminy, found out after I arrived that their inventory was wrong, they had none."
• "They have a hard time answering the phones, I called the appliance dept a least 5 times and waited several minutes each time before having to call back and still getting no answer."

Store Experience

Pros:

• "Lowes always has adults that are there to guide you with questions, answers and tell you what you need and what you don't need."
• "You always can get help in the store most of all they have handicap carts that I can use."
• "It’s Lowes! It’s like Home Depot, but cleaner!"
• "Everyone was very helpful. Went to Home Depot had a bad time will not go there no more. Lowes is our store for now on."
• "Every employee was super helpful, knowledgeable, professional, and friendly."
• "Nicely organized helpful staff a little bit of something for all your needs of home repairs!"
• "This store is great! It has a large and vast selection of items. More tools than someone could ask for. The store is super clean and the staff is friendly and knowledgeable."

Cons:

• "This store is not safe to enter."
• "It was the worse experience ever. I went there to get some things needed for work."
• "Went on a Monday morning. Both scanners in the garden center were not working so I carried a bag of soil all the way inside, only to find out that none of the self checkout stations function."
• "WORST EXPERIENCE EVER!!!! If I could leave no stars I would."
• "The employees barely make an attempt to look for items on top-stock even though the items show in their inventory system."
• "I will never go back to this Lowe’s."
• "This is the must ghetto. I will not ever go there again."

Delivery and Online Services

Pros:

• "The delivery gentlemen looked it over carefully and finally decided it would fit. They had to lift it up and squirrel it around. They got it down and very nicely installed it."
• "I've rented the Lowe's truck at this location before with little to no issue."
• "Lowes was great. My wife and I went there to purchase blinds for our living room."
• "Garden center at Lowe's is popping today! We rode our bikes down to check out the planters and herbs and we were pleasantly surprised by the selection!"
• "We just had a Lowe’s washer delivered in Philadelphia. They brought it to our house."
• "I ordered a special air filter at Lowe's website and asked to send it to the Columbus boulevard store."
• "I was quite pleasantly surprised to find they have military veteran parking spaces."