Natura Spa Reviews Summary

Salon Atmosphere

Pros:

• "The upper east side location is stunning with great vibes and amazing professional."
• "The salon has a beautiful atmosphere and everyone is very friendly."
• "Natura is clean, beautiful, & has great atmosphere!"
• "The premises are so clean, smells so good, everyone is so professional, and it’s a guaranteed high quality service no matter the treatment."
• "Everyone was very welcoming."
• "The salon is beautiful and the staff is great!"
• "Walking in immediately you’ll feel the attention to detail, devotion to aesthetics and cleanliness of the place."

Cons:

• "Paid parking so many times since the area is crowded as hell."
• "The owner she is so rude ...They destroyed my long hair and shopped all off."
• "Awful service. The owner she is so rude."
• "The owner is very unprofessional and she very rude."
• "The owner is a miserable human..does not care at all about her customers receiving quality service."
• "Salon is stunning I wish the quality of work they provide was better."
• "Very bad service, they do not respect the client's time."

Staff Professionalism

Pros:

• "I highly recommend Thelmo for his exceptional skills and expertise in hair care."
• "Thiago is easily the best hair dresser in nyc, he took such good care of me and my friend and my hair looks amazing!"
• "I've had many massages from many different places and this is the best massage i've ever had."
• "Amazing job done by Godoy!!! He was very friendly and professional!"
• "Rodrigo Rios, my go-to stylist, is incredibly passionate about his work, consistently delivering stunning color and blowouts."
• "Julian was my stylist, super professional and friendly. His attention to detail was quite impressive."
• "Mike is highly knowledgeable, he will tell you what is the best style for you."

Cons:

• "Upon arriving, I realized there was confusion with the stylist of which service I booked."
• "The way my mother and I were treated because of their operational ineptitude was disgusting."
• "He botched my hair."
• "The girl SERIOUSLY chopped my hair so uneven!"
• "He gave me the most uneven cut as well and I literally look like a crackhead on Lexington avenue."
• "The lady who did my hair not professional at all."
• "Unexperienced hair stylist / doesn't speak English so communication was zero."

Customer Service

Pros:

• "I wholeheartedly recommend Natura Spa for a remarkable beauty experience."
• "I recommend Natura Spa to everyone."
• "The customer service is immaculate - they even gave my sister a gift for her birthday, on the house!"
• "The staff is extremely warm and welcoming and ensure you are having a great experience."
• "The staff always greets me with a warm smile."
• "Very clean establishment and friendly staff!"
• "The pink haired gentleman was very welcoming when I returned for my appointment."

Cons:

• "I ended up paying almost $400 for something I could have done myself at home."
• "Wrote a review that got deleted earlier for some reason."
• "Called to rescheduled due to a family emergency and they said they will take my deposit."
• "Very rude person on the phone."
• "Poor customer services and how rude she was."
• "Natalie (one of the receptionists) was so rude."
• "Massage went well, Beatrix was the sweetest! But the receptionist was INCREDIBLY rude."

Value for Money

Pros:

• "I’ve been a loyal customer for all types of services for years and I’m never going anywhere else."
• "I am always satisfied with their job."
• "I love the people here and I was overjoyed to return."
• "Natura Spa is a genuinely high class salon for a reasonable price."
• "Very reasonable pricing and high quality service!"
• "Their prices are incredibly reasonable for me, and I'm happy that I can continue going for my monthly wax."
• "For years, I've been a loyal visitor to Natura Spa—a fantastic place. Their use of top-notch products is consistent and impressive."

Cons:

• "I was also having a really bad day and the staff somehow picked up on it... The whole experience really helped lift up my mood."
• "They are rip off and they don't even know how to do hair."
• "They will take my deposit for cancelling the same day."
• "Really good experience here, aside from being overcharged without them telling us."
• "They over charge you When u go to book an appointment they tell u a price than when the service is done they ll charge u a different price."
• "Only downside was that they overcharged my mom’s card a couple weeks later."
• "For a full service spa, this place lacked some professionalism and I probably won't return."