The Halal Guys Reviews Summary

Service

Pros:

• "Cashier was very helpful and took care of every costumer 100%."
• "The staff was cool and attentive, and the vibe of the place was just right."
• "As soon as I enter the restaurant I was greeted with a smile and was given a breakdown of all my options."
• "Always excellent! Nice spot! Friendly staff and welcoming, smiles galore!"
• "The guys behind the counter were so nice and professional thank you I definitely come back."
• "The associates there that work there are very friendly and very helpful and actually they're happy to have a job."
• "Marshall who was super friendly and gave us great service with a big smile."

Cons:

• "Absolutely horrible attitude by the service staff."
• "That said, the service here has fallen off. The crew can be rude and ratchet."
• "People work at the front including the guy with shirts was unprofessional and service was horrible."
• "The worst customer service."
• "Person who prepared my food was rude and not friendly."
• "foods great staff is rude and dismissive."
• "Customer service was bad."

Food Quality

Pros:

• "You really get your money's worth on the portions."
• "Always fresh and delicious. Very fast serving, in 5 minutes I stop, grab what I want and back to work."
• "The meat was super juicy and super flavorful, served with saffron rice that's on point."
• "The food was fresh and hot and the portions were very generous."
• "Tasty fresh prepared food, generous portions and helpful friendly service."
• "The taste is flawless. Probably greased down in oils and MSG, but.... otherwise, insanely delicious and flavorful."
• "The food was delicious and the customer service was suburb!"

Cons:

• "Within two bites bit on a very long hair from the platter."
• "The Hot Sauce is not Hot, (Stupid HOT), it will just burn your mouth."
• "The falafel is very dry despite me asking to have it done fresh."
• "The rice was a color orange that does not occur in nature and lacked any hint of rice flavor."
• "The only thing slapping about this place is the smack of realization that you've wasted your money."
• "Soooo dry. I dont know why they deep fry the Falafel as much - it just doesnt taste good."
• "The Chicken is boiled and has no flavor at all, not even salt."

Management and Operations

Pros:

• "Manager did reach out to me which was very nice but we still cannot figure out why this happened."
• "Manager was very welcoming."
• "The manager even stopped by to check on us to see if we needed anything."
• "A staff member came over to see if I needed any extra sauces and they even insisted on throwing out my trash."
• "The staff members are so sweet, I did not know about the discount and they noticed my stethoscope and asked!"
• "As soon as you enter everyone greets you with a warm welcome, they’re kind and patient."
• "The employees at this location are super friendly (both as me being a customer and a Dasher) and the food was SOOOO GOOD!"

Cons:

• "It was my first time ordering from here from their application and upon pick up the manager refused to go or the promotion and stated that I need to pay for the items."
• "This location is ridiculous. I can't believe how they willingly lied to us about the rice and then persisted to give the new customers rice and not us."
• "The company has gone corporate and everything is now an up sell, you are asked a million questions for something so basic as chicken and rice."
• "Black American manager did not offer me a discount he offered to my white Co-worker."
• "What’s the point of having your own food delivery website if no food gets delivered??"
• "Having a manager who yells at their workers for putting one more spoon of rice is disappointing."
• "I will never come back here again. You really need to get this location in order or else you will lose more customers."

Value for Money

Pros:

• "Nice guys. Apparently now they offer a large and a small size, which is nice."
• "You get your money's worth."
• "Great prices. Fountain soda machine."
• "Same food as the cart we all love but without the long line."
• "The reguar platter has enough food to feed 2 people, or maybe I have a small appetite, but either way, it was awesome."
• "Food is always good, and the platters are filling and well worth the price."
• "Price is cheap but not the quality."

Cons:

• "Grossly overpriced and overhyped."
• "Overpriced halal food with no taste and very cheap."
• "Horrible portion. I ordered a large combo and got like 10 small pieces of chicken and dried up lamb."
• "Completely overpriced for what it is."
• "Food is way over priced, i guess because they have a store instead of just a cart."
• "They give very little meat in platter. Mostly rice and salad."
• "They try selling me a packet of hot sauce the size of a ketchup packet for 3 Fkin dollars."

Ambiance and Cleanliness

Pros:

• "Atmosphere is ambient and quite."
• "The vibe of the place was just right – perfect for a chill meal with friends or a quick solo bite."
• "Now this restaurant is sheltered and I don't have to worry about weather or rush hour."
• "World famous Halal guys! This storefront model has good seating."
• "Finally I can sit down and enjoy the food."
• "Competitive prices, overwhelming flavor, cool atmosphere."
• "Great, clean establishment with amazing customer service."

Cons:

• "Very basic. Felt almost cafeteria style."
• "Restrooms doesn’t work either."
• "The place is just not clean, they are completely disorganized, and they do not take care."
• "Food is OK but there were too many flies....near the seating area due to the door being open."
• "Atmosphere was alright but it was kind of loud and cramped considering the store size."
• "They put a confusing lock on their bathroom, they increased the prices on the platters and now are charging for toppings like onions and peppers."
• "Very very unsanitary place."