ShopRite of Mt. Laurel Reviews Summary

Customer Service

Pros:

• "These guys took my order over the phone... all the representatives are nice on the phone or in person."
• "Cashier, Chris McGrath, was very professional and engaging with us while checking out."
• "They went above & beyond to make sure I had all that I needed."
• "The customer service was excellent. The staff were friendly and eager to help."
• "The quality of the customer service is superb and someone is always willing to help out."
• "I appreciated the cashier who came to help solve the problem."
• "Excellent customer service !!! this week was my first time there and the bakery department were so helpful and friendly and professional!"

Cons:

• "The cashier's were absolutely nasty."
• "If u call and asks them to check to see if something's in stock I've been told on many occasions oh I can't leave the desk."
• "Asked personnel to call an ambulance for a woman that was having a heat stroke and they called police saying we were arguing."
• "But to be treated without an inkling of respect, and to have a hand shoved in my face by Israel Gonzalez (Deli Supervisor), was over the top."
• "Evidently the checkout people at this store think they are exempt from bagging groceries."
• "Employee barked at me 3 times on 3 different visits."
• "EVERY time I come here. It's a problem its dirty and customer service is BEYOND rude."

Store Layout & Stock

Pros:

• "This location was recently remodeled to reflect newer tastes and fuller services."
• "The store is clean and well laid out and aisles market."
• "Everything looked great, very clean and organized (even on a Saturday!)."
• "Always find what I am looking for compared to other Shoprite."
• "Very organized and easy to find what you need."
• "Everything was well organized, I had no trouble finding what I needed and everything I needed was available and reasonable prices."
• "The store is consistently clean and well stocked."

Cons:

• "Although a few items were completely out of stock."
• "Closed one hour early than normal on Saturday, it suppose close at 11pm but anyhow they closed at 10 pm, no sign said they close at ten."
• "So I qualified but no ShopRite Frozen Hen Turkeys were in stock."
• "Came in for a veggie/ fruit platter. All were either expired or on their way to be expired."
• "Your produce, specifically berries are consistently moldy and over ripe."
• "I found several expired foods on the shelves including chipotle dressing, rice milk, breads, desserts, cheeses."
• "This ShopRite had different prices than another ShopRite that I just went to the other day."

Shopping Experience

Pros:

• "SO delicious, and it's all locally made (Sea Isle NJ) and comes from a wonderful family owned business."
• "Very nice store!"
• "The staff are the best."
• "One of the best Shoprite!!!"
• "They have everything when it comes to choices."
• "I love this shoprite..I just moved to nyc and yes I did take my 2 hour ride to go get this pull apart cake for my daughter."
• "It's very organized bright and welcoming."

Cons:

• "The new layout is confusing once you pass the fruit, veggies and deli."
• "Why is this shoprite so raggedy."
• "In the midst of redoing the entire store....very frustrating shopping experience."
• "Bought 2 pies last night for a family dinner, get them home & find out they were both undercooked with a raw doughy crust."
• "Since then the expanded areas smell strongly of animals."
• "I waited for about 15 minutes in line before my turn with only one person in front of me."
• "Rude Shop from Home!!!"