"This Giant Food Stores location consistently provides excellent service with their Giant Direct pickup food service."
"The employee are nice always greet you with a smile."
"The staff here are so friendly! Especially the women in the deli section and the KFC looking guy in meats!"
"Employees are usually very helpful and want to do everything they can to help you."
"They are always polite and on time."
"The associates are very helpful."
"The people are nice and knowledgeable, especially, Tara. She is great and always pleasant."
Cons:
"They treat their customers like dirt."
"The cashier cashing us out was rude and unhelpful."
"Went to the one on phoenixville and the customer service I received from the customer service attendant was horrible."
"Be careful with the cashiers they aren’t all honest."
"The customer service was atrocious, this place is horribly understaffed."
"Any attempts to contact giant customer service were left unanswered."
"The service desk was unwilling to help me."
Store Layout & Cleanliness
Pros:
"Clean store, friendly employees."
"Very good store, clean and easy parking. Nice customer service and shopping experience."
"This particular Giant, located in Phoenixville, PA, is clean, organized, offers a nice variety and has friendly staff."
"The staff is great at keeping the store (and bathroom) very clean."
"Clean, decent variety of grocery items, maybe a tad more expensive than needs to be, friendly staff, excellent pharmacy."
"This giant is pretty nice recently refurbished now has a wine and beer store, inside great produce wide selection of just about anything you would need."
"The store is kept clean."
Cons:
"However the store is somewhat cluttered and the parking lot leaves MUCH to be desired."
"The main self service is so congested."
"Feels a bit disorganized and self check out was closed so there was a line to check out."
"They totally ruined the store about 6 months ago when they rearranged the store to put in beer and wine sales."
"The redheaded step child of Giants grocery stores. A lot of products haven't been restocked in months."
"Most times they are very crowded at the registers and the self checkout lanes are a nightmare."
"They have very little stock - no broccoli, no bananas, almost no Triscuits, no hamburger rolls, no low sodium bacon (that's on sale), very few strawberries (also on sale)..."
Product Selection & Availability
Pros:
"Love my Giant, friendly atmosphere, great seafood selections and fresh."
"I find almost what I need in in terms of grocery and household products."
"Plenty of selections. Decent produce."
"Giant always has a good variety of foods. I love that they have an area designated to organic and all natural products."
"Good branch of the chain. Large selection of produce."
"Really good selection."
"Great selection, good prices. I love that I get points to get money off at gas pump."
Cons:
"Nothing but lines and zero cashiers. Absolutely ridiculous."
"And four of the self check out registers were broken."
"Hardly any good meat lots of shelves are bare guess because peapod grabs all the good stuff."
"Frozen peas are more rare than gold here. Chicken breasts are a lucky sight."
"Less selection."
"Some shelves empty, like clothes detergent."
"The deli order screens have some items that the deli doesn't actually stock."
Pricing & Value
Pros:
"Usually the cheaper of the 3 stores in town especially when they have sales."
"Where Giant really shines is if you maximize on the bonus savings and get discounts on gas purchases."
"Prices are great."
"Has just about everything I need."
"Their produce lasts longer than most other stores. My favorite grocery store."
Cons:
"It's now one of most expensive markets in area."
"Giants prices are ridiculous on some items such as Progresso soups which are $2 cheaper PER CAN at Target!"
"The prices are getting quite bad, something like a box of the same cookies or a bag of bagels are $2.00 cheaper at say, a walmart or even target."
"I have been shopping at this Giant for 13 years but in the last two years I find their prices to be over the top."
"Cut jobs but raised prices."
"Only complaint is deli which tends to be very slow."
"Smaller selection than larger Giant stores couldn't find many of my low carb foods here."