Whole Foods Market Reviews Summary

Store Layout & Cleanliness

Pros:

• "So bright and clean and great airflow. Wide isles."
• "It's a huge store with a good layout."
• "Everything is extremely organized and cleaned."
• "The second level is gorgeous and spacious seating area."
• "Huge store, wide, spotless aisles with shiny clean floors, large seating area upstairs with tables to enjoy the expansive self service area on the selling floor below."
• "It is a very clean establishment & laid out floor plan than your traditional grocery store."
• "I was impressed by the overall cleanliness and organization of the store."

Cons:

• "The self checkout registers are a full out hassle!!!"
• "The buffet stations were empty. Like one or two things."
• "They all seem inexperienced and afraid to make even a simple decision or think outside the box as far as getting a piece of bread."
• "Horrible checkout system. Not enough cashiers."
• "Every time I have looked at their hot bar offerings the meat and white fish has looked dry, the vegetables burnt and everything is carelessly slapped together."
• "So the store made salads are disgusting...the lettuce is not washed and there are bugs in the salad."
• "The attitude though is terrible and I avoid coming here when possible."

Customer Service

Pros:

• "Cashier young pleasant respectful."
• "Lots of help on the floor."
• "The staff are all super nice & helpful."
• "Great experience with each associate from the cleaning crew to person stocking the shelves they were all kind knowledgeable the directions spot on."
• "The employees at Whole Foods were incredibly friendly and welcoming."
• "The staff at the registers, especially the self checkout staff are always very polite, professional, courteous and helpful."
• "Very friendly, courteous and helpful staff!"

Cons:

• "Extremely unfriendly staff .. Employee name Oniel or Daniel decided to tell me 'you could’ve got it yourself' after I asked him to reach for something on the top shelf."
• "She just threw a used plastic bag to me."
• "The rude, entitled customers I encountered here made me want to scream."
• "One area that needs improvement is some (not all) of the cashiers lack basic manners."
• "The cashier who checked me out was not pleasant at all."
• "Some of the employees should learn from Trader Joe’s employees and be a little more pleasant."
• "I've also noticed the 'attitude' during the check-out process; including almost throwing scanned items."

Product Selection & Quality

Pros:

• "Beautiful store with a huge selection."
• "They have a good selection of meat and sea food fresh."
• "They have a large assortment of healthy and organic foods."
• "The organic produce section is top-notch."
• "An enormous variety; tons of parking and a very helpful staff."
• "Lots of unique products that you can’t find at other stores."
• "The diversity and quality of their merchandise are amazing!"

Cons:

• "OVER PRICED!!! I thought with Amazon taking over this market chain the prices were supposed to have come down. It's as expensive as ever if not more so."
• "The beef was in tough, fatty and tasteless chunks."
• "Ham on SW turned greenish and egg salad on SW were so little."
• "The sirloin beef we bought from the meat department's butcher case released, what seemed to both of us to be, an unnatural amount of liquid while cooking."
• "The quality of the produce was less than average. There were multiple boxes of strawberries with partially molded fruits inside, organic broccoli was old, lettuce was old and limp, etc."
• "Almost all the food is now old, and looks it. The food looks dry, discolored and quite unappetizing."
• "I purchased cold cuts a few times from here and the turkey smelled and tasted awful. The corned beef was extremely salty."

Convenience & Accessibility

Pros:

• "Amazon drop return spot in the front of the store tucked in the corner makes it easy in and out for a few things in one shot."
• "This WF is in a great location and in close proximity with other supermarkets that I love to shop at."
• "A huge parking-lot and parking garage."
• "The parking lot has a great size, carts are always available for use."
• "Large spacious free parking lot is the draw for me."
• "Spacious and wide selection. Ample parking above and below ground."
• "Clean store, good parking, new building."

Cons:

• "Nearly got hit twice."
• "I placed an online delivery that never came."
• "The parking lot is small though and often very congested."
• "The parking lot is crammed and ripe for accidents."
• "Very little to no parking to start. I had to park in the banks spot."
• "Purchased 4 Vegan Yogurt called LAVA Strawberry flavor. Item is 'Best Used By 1/23/2021. Today is 1/2/2021. Opened it to find MOLD on top."
• "The delivery never came."