Stop & Shop Reviews Summary

Customer Service

Pros:

• "Always have a good experience here, staff is very helpful and nice."
• "Was a great experience with Deanna at the deli department."
• "The employees running the self-checkout stations are nice and attentive."
• "The staff was efficient and friendly huge difference from a year ago."
• "The employees are great, professional and friendly and happy to help you in any way to make sure you leave having had a great shopping experience."
• "The workers are friendly and helpful of your needs."
• "Has a wide range of products, displayed for easy retrieval, adequately labelled at both sides of the aisles, good spacing between aisles complemented with friendly and helpful staff."

Cons:

• "Worker have bad attitude problem here."
• "One of the girls at the customer service desk was so unprofessional."
• "Very rude and unprofessional cashier I encountered last night around at 11:00 pm, I left my cart and didn’t buy such a waste of time."
• "Cashier was rude. No hello, no thank you, nothing."
• "Great customer service but the girl at the express checkout line was horrible."
• "But joe from the meat room is rude horrible and never wears his masks."
• "HORRIBLE EXPERIENCE there’s a cashier there by the name of Anna Marie or Anna Maria completely rude !!!"

Store Layout and Cleanliness

Pros:

• "Store is very clean and easy to navigate following the signs to find products."
• "I love how clean and neat the products are displayed."
• "The store is quite organized, large for its location and I like the new upgrades to the kitchen, deli and bakery areas."
• "Store is always clean."
• "This Stop and Shop location is clean, well-stocked, and has a spacious underground parking area."
• "Store well stocked... very clean."
• "Its ALWAYS nice & clean inside this particular store."

Cons:

• "Isles are kinda oddly organized."
• "Sometimes they have entire sections of shelves are empty."
• "The inventory is all over the place, the floors are grimey, old and discolored, and selection is poor."
• "The store is frequently out of stock on items I try to buy every week."
• "This Supermarket has deteriorated tremendously within the past year."
• "Feels like it needs a deep clean."
• "Not clean anymore and ice cream is outdated."

Pricing and Sales

Pros:

• "They have a lot of really good sales."
• "Better pricing than ShopRite."
• "Every time I visit here I love the discounts and using my coupons helps me get a bang for my bucks! The sales are incredible."
• "They always have good stuff in every section of the store, as well as great deals."
• "They always have great deals here."
• "The prices are awesome and reasonable."
• "Stop & Shop offers Go Rewards to assist with a few discount off like $1 for $100 Go Rewards."

Cons:

• "Over priced for the same stuff you can get anywhere else for less."
• "A little over priced, but not by much."
• "Can be a little expensive but I stick to the sales."
• "This stop and shop always has old products on the shelves well after the sell by or expiration date."
• "Floral section is never really fully stocked like other Stop n Shops."
• "No cleaning supplies besides Pledge and Windex for months."
• "The store had many people, but there wasn't a wait at the registers and all the shelves were stocked fully, EVEN THE MILK!!!"

Checkout Experience

Pros:

• "I only go thru self checkout..I would rather drive to one in Edison, you have better service."
• "Self checkout is great for not having that many items and is pretty empty for all of the times that I have been there."
• "Using the app, I love that I'm able to scan and pack my groceries as I shop at this store, then breeze right thru self checkout."
• "I also love the self check."
• "Love the rewards program! Also the coupons you clip from the app show when your rewards card is scanned."
• "The ordering online option would get 5 stars from me."
• "Self Checkout was ok before but latest improvements are a mess!"

Cons:

• "Not cool only one register! I understand self checkout early mornings but in the late afternoon when you have a full shopping cart!"
• "Then when it was time to check out there were only two register's open. Forced to scan myself."
• "Customer Service at cash register sucks. They never have more than 2 registers open even when extremely busy."
• "They need more cashier's on those registers."
• "Not enough cashier's."
• "Great store but the one line they have for check out it’s a bit chaotic and Absurd especially if you’re trying to go up and down the isles."
• "The self checkout is where I had problems."

Parking and Accessibility

Pros:

• "Parking lot with a lot of parking spaces."
• "Ample parking, up and down below with an elevator or escalator you can use to come up to the store level."
• "Great location for grocery shopping. They have a huge parking garage but it seems like no one likes to use it because the main lot is always packed and people are always struggling to find parking."
• "We also like the fact that they have garage level parking out of the weather!"
• "Large, underneath parking."
• "There is underground parking which allows for us to get in and out the day before Thanksgiving."
• "This Stop and Shop location is clean, well-stocked, and has a spacious underground parking area."

Cons:

• "The parking lot on the Stuyvesant Avenue store is horrible."
• "The parking lot is a nightmare."
• "Parking up top is very limited."
• "Underground parking was great but a bit dark."
• "For the past few weeks, the smell in the parking garage has increasingly become unbearable."
• "The underground parking smells horrible."
• "Could use a good power wash on the walkways and garage areas."