Whole Foods Market Reviews Summary

Product Quality

Pros:

• "The food is outstanding and the best I have ever had."
• "Their meat quality is good as well as anything else."
• "The selection of groceries, seafood and meat is so great at this store!"
• "Great fresh produce, fish, meats, cheese, deli, pizza, salad and prepared food bar, bakery."
• "Our weekly go-to place for produce and seafood as both are incredibly fresh."
• "Beautiful selection of produce, organic foods, alternative brands, artisanal goods, baked goods, flowers, and other handy items."
• "I tried the vegetarian General Tso's chicken - it was phenomenal!"

Cons:

• "Purchased chicken from this store and it’s gross never expected this kind of product from ur store Very disappointing."
• "The fish section often smells horrific, which is the result of not cleaning it."
• "Bought some cherries, they were sour."
• "Bought fresh oysters on New years Eve... Several we're so rotten that I almost gagged from the smell."
• "Last three visits, last three items purchased were stale: fritters hard on edges and dry, brownies dry and crumbly, pound cake dry."
• "I don't know who is cooking' the food here but I have 1 word for it: BLAND. I have eaten the entree dinners at other WW's that were way tastier, cheesier and saucier."
• "Whole foods loves to pretend to be healthy, yet, even the roasted chicken has sugar on it!!"

Customer Service

Pros:

• "The employees are always very nice and helpful."
• "Love. Clean, well-stocked, and if an item is out of stock they are pretty good at getting the item back on the shelf in no-time."
• "Always have a good shopping experience here."
• "Always great quality if food and service."
• "The folks that work there are always extremely pleasant and helpful - I love it there!"
• "Great location and the employees are so nice and helpful!"
• "The staff is friendly, helpful, and courteous. They are always willing to help and serve."

Cons:

• "Customer service has definitely gone down this location."
• "Very unfriendly to Veterans and is well-known for its policy of providing deeper discounts based on 'body mass index.'"
• "Customer service used to be good before. Just ran into a store clerk who was rude and petulant, lacking the usual courtesies."
• "Customer Service desk workers are very rude."
• "Customer Service etiquette is severely lacking at this store."
• "The customer service at this location is really poor and lacking in so many ways."
• "Not only are the employees not interested in helping customers checkout they make sure they do it with a snooty attitude."

Store Experience

Pros:

• "This Whole Foods has really stepped up its game over the years. Everything is clean, well organized, and affordable."
• "It's brand new, replacing the North Wales location, and has a larger selection of food and a sitting area to eat prepared foods with coffee, juice, beer and wine bar."
• "Brand new store just opened in spring house last month (March 2018). Nice selection of fresh items, definitely working hard to seek out local items."
• "The new store is amazing. Everything you could want from the old location plus now they have pizza, sandwiches (fresh!), Coffee and beer bar, wider aisles, clean facilities, and outdoor seating."
• "Love the atmosphere of this market."
• "This location is always well staffed and well stocked."
• "Beautiful, bright, clean store."

Cons:

• "Something here changed when management changed several years ago, this was before Amazon. Now with Amazon it's worse."
• "Way too much of the front end of the store dedicated to Amazon grocery delivery."
• "Nice big store. Only problem is that the 'dairy' foods cases have doors on them making them mostly inaccessible to persons in wheelchairs and there is not enough staff around to help."
• "Worst store ever...went in 3 times, never again...no rhyme or reason to where you pay for what..."
• "Way too expensive. Nothing you can't buy somewhere else, and more economically."
• "Everything here is dirty, they should hire someone just to clean."
• "This store is pretty small compared to other whole foods which is surprising since it services a large area."

Pricing and Value

Pros:

• "You will be able to score extra discounts every week in already reduce productos, if you are a prime member."
• "Overall I enjoyed it and will be returning for my next grocery outing."
• "Prices are reasonable."
• "Great organic products...good to see varity of goods...price is little costly but worth of the money...if I could found the product without onion and garlic would have been more happy...5***** to the shop."

Cons:

• "Prices are borderline robbery, but that's how the Whole Foods cookie crumbles."
• "Way too expensive. Nothing you can't buy somewhere else, and more economically."
• "Prices are outrageously expensive."
• "We're overpriced not very clean limited to their selection I'm told that's because of their mission why anybody would go shopping here every week is beyond me it's at least triple any normal place you would go shopping with not much of a selection"
• "The only reason I took away a star is the cost per item."