ShopRite of Hauppauge Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store itself, is nice, and they seem to do a good job cleaning it."
• "Most ShopRite so very similar with subtle differences that we could pick a part but in truth, this location is clean in the pretty well organized always stocked with food."
• "Store is run well and is fairly clean."
• "Super busy very clean, lots of old people but it is super well run."
• "It is well organized - I was able to find the exact items I stopped in for with no issues."
• "Great food store. Good variety of products in all departments."

Cons:

• "The layout of the store is extremely confusing. I felt like I was in a maze."
• "This grand majestic hall screams 1970's stye, worn, tired floors, claustrophobic lanes and wood paneling complete this barbie dream home."
• "The walk way by the registers to exit is quite small, so it gets crowded."
• "Parking lots a mess, not their fault. but it does suck."

Customer Service

Pros:

• "The most impressive is the cashiers, with good approached."
• "The staff is really nice and fast on the check out dept."
• "The staff that I encountered was friendly and helpful."
• "Pharmacists are great!! I just want to thank Rich, Pete and Frank for exceeding any of my expectations of a pharmacy."
• "They are very helpful when you are shopping inside."

Cons:

• "The crazy up front manager Rose yells, belittles and orders the cashiers around like they're second class citizens."
• "The customer service is horrible a lady by the name of danielle answered the phone I was on hold for 15 minutes i ended up hanging up the phone."
• "The front end manager whose a women with short grayish hair is very unprofessional."
• "There is a young man at the service who is hard to deal with when returning or any issue even a rain check."
• "Cashiers are very rude to customers."
• "I am absolutely appalled with all the viruses and germs that they would allow a customer to put a full grown dog inside of the shopping cart that I put my groceries in."
• "This store is the worst Shoprite I have been to. The store manager (Sanka) is very inconsiderate and rude."

Shopping Experience

Pros:

• "Ever since they started the upgrades to this store its been a very good shopping experience."
• "Busy store with moderate prices. Best too go when they have the can can sale, because you get great buys then."
• "The good are placed accordingly."
• "Shop Rite order from home and pick up service is so easy to use and their staff is awesome."
• "This grocery store has excellent prices on most items."
• "Good beer."
• "Nice spot for a quick grab and go for missing items in the house."

Cons:

• "The deli line is so long and slow I won't buy my cold cuts there."
• "A lot of times when something's on sale - no stock."
• "Yet another waste of time standing in long line because they rarely have an express lane open."
• "The home shopping is a joke. If you get your food at all it’s usually wrong, rotten or not even what you ordered."
• "Deli department is a disgrace, constant long lines, with seven unshowered clerks behind the counter and just two of them will wait on customers."
• "They refused to refund or exchange produce that had insects in it saying that they don’t have proof it was purchased in the store."
• "The store policy of not using a store card for anyone, is simply to rip people off."

Checkout and Staffing

Pros:

• "Very decent prepared food section for those quick dinner nights."
• "Register girl was fantastic such a nice girl bagged my items and placed in cart since I had blood work done and my arms hurt."
• "In comparison to other stores I shopped for groceries in the area, ShopRite blew them out of the water."

Cons:

• "Don't they make enough money to afford keeping an actual cashier to help customers."
• "Bit of advice - people still shop at night. 2 self checkouts and 0 cashiers is not the way to go."
• "Every time I go in the mornings they have no one to help you and 1 poor lady trying to help 4 different customers navigate thru the self checkout lines."
• "There are too few cashiers and the lines to check out is abominable."
• "This store relies a lot on self checkout and needs to have more registers open as the lines run into aisles."
• "The self checkout registers are slow, often don't work and don't have enough space for large orders that are frequent for a supermarket."
• "This store needs to open more registers and stop relying on self checkout."