"Jennifer at Customer Service is AMAZING! So pleasant, informative, and kind."
"Most of the employees are personable and understanding."
"The staff are very efficient and respectful."
"Awesome friendly staff, always smiling and go above and beyond to help out."
"Staff is helpful and friendly! Store is super clean including the bathrooms."
"The staff are always very polite and warm and it feels more like your neighborhood grocer vs one of the largest corporations in the world."
Cons:
"Bad customer service at this location. Man working the fish station was very rude and short with me."
"The prepared foods and deli counter staff are in desperate need of customer service training. They are outright rude."
"The worst store ever, omg. Every time, they always make you unhappy!"
"I dread grocery shopping here. The employees are rude and the store constantly looks like the entire population of New York City is stocking up for a hurricane."
"As anonymous employee... lots of team members really suck at their jobs."
"To the rude employee at the self checkout. DON'T ASK ME TO DO YOUR JOB AND WHEN I TELL YOU EXACTLY THAT YOU YELL AT ME."
"The service here was exceptionally poor. When I was in line to check out, there was 1 cashier working and 4 hanging out and chit chatting with each other."
Store Layout & Accessibility
Pros:
"This is the best Whole Foods I’ve ever stepped inside."
"Tip: There's a express checkout line upstairs if you have a few items."
"It's great they have Amazon returns. It's on the second floor."
"Plenty of room to sit and eat."
"One of the best part of coming here is the location and having a lot of space to seat and eat your meals. (Upstairs)"
"Very clean store and nice eating area and clean restrooms upstairs."
"Love this location. It’s not as busy as the one on 86th street and we’re grateful. Drop off amazon returns here too. Love that the coffee bar is back open."
Cons:
"This place is tiny! Barely any room for produce."
"Too many rude people in a small area."
"Space is cramped."
"This is a really small, mediocre Whole Foods."
"This is a very small Whole Foods store and consequently the selection is more limited than the other locations in town."
"This small store, with some employees who have poor customer service skills, has shelves that are too high and very narrow aisles."
"Very crowded - all the time!"
Product Quality & Selection
Pros:
"Whole Foods is my favourite supermarket on the whole planet."
"I love the fact that with all my allergies I can still shop there."
"They've got a large selection of organic items for pretty much anything you're looking for."
"Amazing grocery store! It offers wide selection of healthy food which is affordable and so delicious."
"I feel spoiled in having access to high quality products."
"Produce is always excellent and so is the meat department."
"Great array of items."
Cons:
"The once-fresh pork chops are grey and the fish now looks like you’re buying something in Nebraska."
"Disappointed in the recent decline in quality of the seafood and produce selection."
"The hot/salad bar is the saddest thing you have ever seen, always empty or what’s left looks like it’s been sitting there practically since the day before."
"A lot of the produce was poor looking and some of it straight up rotten."
"Beware of fish from here!! My boyfriend and I both got horrible food poisoning from salmon we bought here and cooked the same day."
"This was the worst Whole Foods salad bar I have ever seen. There was no lettuce and when I asked for some it was big deal and they brought out a tray of wilted and soggy lettuce."
"Bad ice cream (Talenti brand), frozen, defrosted, and refrozen."
Checkout Experience
Pros:
"There are still some good cashiers."
"It’s a smaller Whole Foods but the lines are reasonable and now that they have express check out line, it’s quick in and out."
"They are much more responsible now since their Prime delivery uses the elevator."
"Since COVID there is never a line in the afternoon. I can walk into the nicely laid out store and shop without saying 'excuse me'."
"The lines go quickly as well."
"Super well run store. Love how there’s never a long wait at checkout no matter how long the line gets."
"No wait to check out. Prices are pretty good."
Cons:
"I used to love the store but quality of service is not comparable with before. The checkout line has only 2 cashiers on average."
"The cashiers can be a teensy but slow."
"The lines at the register are so long, you comfortably can catch up with your friends around the world."
"Just don't expect to check out in a hurry after 5pm - the lines are long and slow."
"Waited 12 min in line to check out. There were 5 registers with lights on, but only 3 slothy cashiers."
"The checkout line right now is extremely long."
"You may be saving money by forcing customers to self-check out. But your experiment isn't built for in a hurry NYers."
Management & Staff
Pros:
"I know this 57th St Whole Foods are recently opened and it is excellent service for some foods, employees, salesclerk."
"Mayra made delicious pizza, and she was very helpful."
"Went for the dollar oyster Friday's! I went on 4/28/2023. The dude working behind the seafood counter was very knowledgeable and was very helpful in picking out the oysters I wanted."
"Their bread section is always stocked and so is produce, fish and meat sections."
"I love this whole foods, great cafeteria section with low prices and fresh tasty food."
"Theresa checked me out. She's the best. Helped me pack and taped my prepared food containers."
"Citarella is a high end prepared store with fresh fish, great meats and top of the line prepared foods. They have workers like Tracy in the prepared food area that was knowledgeable and was above and beyond helpful."
Cons:
"AVOID! Not up to what a Whole Foods market should be."
"Extremely poor management in the store, it appear to be run by a kid and not a professional."
"This place has the worst service of any Whole Foods I have ever been to."
"Poor customer service - wish there was a trader joes nearby..."
"Come prepared by bringing a book, or better yet an audiobook to keep you entertained while you're waiting to check out."
"Whoever manages this store should be replaced so this store does not ruin Whole Foods name."
"One of the worst whole foods. Poorly stocked on many items."
Overall Shopping Experience
Pros:
"Really enjoy Wholefoods in general when I'm in the US! This one is great."
"Whole Foods is always great for unique items, but some of the packaged foods simply aren't very good."
"Considering it's Manhattan, the prices are very reasonable."
"Great whole foods with tons of selection and very convenient location."
"Whole Foods is by far the best grocery store in Midtown East/Lenox hill."