"Absolutely love this place, and wish I lived closer so I could do my grocery shopping exclusively here."
"Every worker is nice and friendly and service at checkout is always a breeze!"
"You will not find a better grocery shopping experience with the quality, and prices than Trader Joe’s."
"This Trader Joes in Soho is spacious, clean and workers are extremely helpful."
"I love this supermarket! The vibe is wonderfull, the people who work there are nice and smile all the time."
"Love Trader Joe's and the staff is so nice and there happy wonderful products and nice staff very refreshing."
"As with all Trader Joe's, the staff are happy and helpful, and the entire atmosphere of the store is very chill and playful."
Cons:
"I couldn't find an employee that would direct me to appropriate area so I walked the entire store to determine they didn't have the product I wanted."
"Denies access to people with service animals. Humiliating, damaging and discriminatory."
"Today, I had one of the worst experiences on Friday, 7th of May - with Bethany. She was very rude, and unfortunately lacked service, and interpersonal skills."
"Terrible store terrible management played favoritism towards ppl that she already knew just a terrible experience working and shopping there rude managers who don't listen terrible store overall lies and deceit about a great place to work or shop."
"Worst service I've ever had at a TJ's. The Australian-accented man that checked me out blew his nose and then without cleaning his hands grabbed my receipt to hand it to me."
"The person at the register did not know how to handle flowers. Knocked the flower over the monitor."
"Awful customer service. I like to food shop in happy places, not in a place where the employees are reflecting fear."
Product Selection and Quality
Pros:
"Produce immaculate and fresh. You can tell someone fusses after it all day long."
"I was particularly impressed with their affordable organic options and the wide range of flavors that you won't find in your typical grocery store."
"Whether it's their delicious frozen meals, fresh produce, or quirky snacks, there's always something exciting to discover at Trader Joe's."
"The produce is super fresh. Fun and different snacks and drinks."
"Love the collection espect great for vegetarians. Surprised to see Indian food as well. Fresh organic food options available too."
"Trader Joe’s has a large variety of produce, vegetables and groceries."
"The food is high quality, with a huge selection of organic, non gmo products."
Cons:
"Good selection and cheap. There are certain important points they must work on such as packaging, so much unnecessary plastic."
"Often I have to toss out veggies that I buy."
"Vegetables and Fruit doesn’t last the time which it says in the package or they sell them just about days before expiration so be careful and read the expiration date."
"Continually discontinue great products. No longer sell Carrot ginger dressing, kale broccoli crust, frozen Cauliflower crust, chocolate covered cocoa beans."
"Some prepare foods have a strong garlic flavor that in general kills the right flavor. I don’t buy those anymore."
"They were out of their famous, dairy free cheese dip."
"Vegetables tend to not be as fresh as I like them."
Store Layout and Accessibility
Pros:
"Another really good thing - check-out is in its own kind of separate area, out of the way of food aisles and main walkways."
"Great location. Lots of space."
"This TJ's was super easy to shop in. Wide aisles and spread out- plus a wheelchair accessible ramp in the middle of the store."
"Very wide-open space. Plenty of room to move around."
"Plus, the layout and organization of the store made it easy to find everything I needed."
"One of the better Manhattan stores. Well laid out with large aisles. About a block from the C and E trains which makes it very accessible to a large number of shoppers."
"The hidden gem of the franchise in Manhattan. Great layout with spacious aisles."
Cons:
"What's impossible to mitigate is when there are crowds of directionless 'shoppers' milling about like the Walking Dead, not actually shopping."
"It makes shopping fun! In addition to making consumer decisions, I also get to run through the store in circles, in a lab rat, labyrinth kind of motion."
"The only thing that I alwys miss is cucumber regular :("
"More room than other TJ in the city, but things are not organized in a way which makes sense. I didn’t get the kind of friendly vibe like other TJ."
"Brooklyn stores are better stocked and easier to navigate. Too spread and merchandise is somewhat hidden."
"Always cool. The only thing is that there are no visible isle descriptions."
"A complete waste of time, so spacious and yet so pointless."
Customer Service
Pros:
"Their cashier Danika was sweet and professional and fast and amazing."
"Had the pleasure of being rang up by Lorenzo today, man was lightning fast, had the double bags pre-bagged and ready to go, got me out of there in a second."
"Extremely helpful associate, Anastasia, helped me not only pack my bags, but also helped me balance them with a large gift by creating a handle from tape and biodegradable bags."
"The staff is super lovely; I always like the product offerings, both frozen and fresh."
"Very friendly staff, the cashiers are helpful and down to earth."
"The staff is very friendly and helpful."
"Friendly, helpful associates. Fair prices. Good & different selection."
Cons:
"I went in the return and item (which was under $20) and because of discrimination they refused to accept my return."
"Some shelves were also near-empty and no one was re-stocking them."
"The only thing that I don't really like about this location is that on some days music is way too loud."
"why would the hours change ??? esp around holiday season. It could've waited till January."
"Generally good quality, good flavor house brands, low prices."
"This is my favorite Trader Joes in NYC. Maybe because it's the newest location, but I haven't seen the lines get nearly as long as other stores."
"Love to go buy the produce, they always run out of strawberries and that's bcuz they are so fresh and good."