"The service staff is always extremely friendly and accommodating to my work schedule."
"The service advisor was fantastic & I highly recommend Circle for their high quality service."
"Highly recommend Circle BMW for all of your car needs."
"The service was performed perfectly, efficiently and economically."
"The Team at Circle BMW always takes care of me and I'm grateful for it."
"The service at Circle BMW was impeccable from the moment I drove up."
"Circle BMW has Outstanding Customer Service, problem identification and repair!!!"
Cons:
"It took many appointments service visits, and bouts of frustration, but circle came through."
"But my next car will be a brand that doesn't have such high locked in maintenance and service costs."
"I feel I was being racially discriminate against. Felt very uncomfortable."
"Called hoping they would accommodate me, can’t get me in for 10 days with a loaner."
"Love circle Bmw and all the advisors are great however, my last oil change, I knew ahead of time they were going to let me know about the recall for car seats in the back seat of my car... Ended up waiting 2.5 hours before they told me it would be another hour and my back seat and part of the trunk were in pieces for the repair."
"After having my car serviced, I realized that a part was not replaced on my car."
"Frustrating that first they say the parts will be overnighted. Call back now it’s a week to 10 days."
Quality of Work
Pros:
"Never had an issue with service or quality of work. Recently brought the car in for service, told it would take 90min, waited in clean coffee/water area, car was ready in 75min washed & cleaned."
"The detailing was fine but the entire back ledge of the car was covered in dust upon delivery."
"I really like how they send me videos and snapshots of the work that they are doing on my vehicle."
"The work done on my vehicle was excellent."
"Bringing your car here is a pleasant experience. Service Advisors and technicians are top notch."
"The mechanic that was looking over the vehicle was very efficient and the vehicle was done the next day."
"Totally satisfied with their attention to detail, their customer service, quality of the repair and the way they do business."
Cons:
"The service was spot on and the service coordinator was very professional and helpful; however, when my car was washed all was well with the exception of the windows which were filthy and the wheels were also filthy."
"Didn't wash my car for second time I brought for service. No excuses."
"Very prompt...professional and just a pleasure to have my truck serviced there. I would like to add 1 thing if I may. When the truck was washed and vacuumed, unfortunately the interior windows were still dirty."
"It pains me to have to edit this review. Got the car back and THE same indicator light is back on."
"Unsure - one week and 3K later, problem reappears ... will bring car back and report results here ... so far, they seemed understanding but unable to provide loaner car even though it is return for same problem :("
"Took my X5 in for oil change, door lock problem and interior detail. Oil change completed. Door lock not yet repaired, parts ordered."
"The young men that are responsible to take customers cars when they are dropped off for service... got into the car in front of me and floored the vehicle out of the pick up drop off area."
Value for Money
Pros:
"Their oil change and brake prices are very competitive with independent mechanics."
"Circle is an honest dealership for service. They don't recommend unnecessary repairs."
"Pricing is not outrageous."
"Even though their prices are bout 20% higher than independent mechanics I prefer the reliable work they do for engine maintenance and repair."
"They quickly took my car in for service and it was done in 90 minutes."
"I only wish I had gotten a better price on my new tire considering the car was only 3 months old."
"Battery and tires is an area where they need to make their pricing more competitive."