"BMW of Tenafly is the best. The Service Department is very professional and is all about customer satisfaction."
"I was greeted with friendly and knowledgeable staff who put me at ease."
"Very happy with the repairs to our vehicle. We also had the pleasure of working with Leeanna; who is the service advisor. She was professional, helpful, kind and just a joy to be around!"
"All staffs were so kind and delighted."
"The service team at Tenafly BMW, did a great job in getting me in and out in a timely fashion."
"The service was amazing, they even send me home in an Uber and also picked me up."
"Service Advisor Dominick made it a priority to call me at 7:30am on Monday to let me know they would work on my car."
Cons:
"They do not provide loaner cars on Saturdays although they take an unusually long time EVEN with an appointment."
"The service advisor was extremely nice, but I wasted an entire day and $230 for absolutely nothing."
"Despite the friendly staff they are woefully inadequate and overpriced for most of their services."
"I asked for them to make sure tire pressure was correct on all four tires. They never checked and it is not correct."
"I rarely write negative reviews but I had such a poor experience that I feel I have to write this. I would not recommend getting a service from BMW Tenafly."
"On top of this they don't even provide good refreshments/snacks etc while you wait."
"The representative who assisted me had extremely poor communication skills."
Communication
Pros:
"He also was very good with communication and answering calls or getting back to us when needed."
"Bob Kim my advisor was able to address mundane maintenance requests and have the service department resolve an issue with my back up sensors’ and auto braking sensitivity that was not repaired in the past."
"I always feel taken care of."
"Staying in constant communication with our advisor Gem and getting a video of the car diagnostics made me feel like we were kept in the loop at all times."
"He was very quick to answer any email, phone calls, and text message."
"Bob Kim took the time to answer all of my questions and never made me feel rushed."
"Service writter Jonathan is amazing! His professionalism and communication is second to none."
Cons:
"Arrived on time but Waited over half hour for my appt- to be complete with loaner. Customer delays."
"I'm not happy with the events that have transpired post last/2nd service."
"Had an incident where someone went through the storage tray and took $13. Management was very responsive."
Quality of Service
Pros:
"The repairs were done quickly and professionally, and I felt confident that my vehicle was in good hands."
"Everything was perfect."
"I couldn't be happier with the results. Thank you to the team for their excellent work!"
"Their exceptional service includes thorough video diagnosis, dedicated commitment to resolving car issues."
"All repairs were done in a timely manner."
"The Repair Job itself looks very satisfactory, as good as new."
"The entire service experience was seamless, thanks to Gem's efficient communication and transparent approach."
Cons:
"I went in for a recall on my BMW and they are really nice and they treat your car with a lot of care. I always have mistrust for the service department because they 'find problems' that weren't there before."
"I would not recommend getting a service from BMW Tenafly."
"This was frustrating after getting your car from the shop. However, Jonathan was able to address and fix the issue and our car has been good so far for two days."
Recommendations
Pros:
"I would recommend BMW of Tenafly to anyone without hesitation!"
"I would definitely recommend Tenafly BMW service center."
"Highly recommend this location for your service needs."
"If I need another car definitely will use this location also would like to recommend to my friends and family to use this location."
"Would definitely recommend Bob and BMW Tenafly Service!"
"I am very pleased with Tenafly BMW service team and definitely recommend this place for their professional services and performances."
"Just an overall great experience. Highly recommended."
Cons:
"I rarely write negative reviews but I had such a poor experience that I feel I have to write this. I would not recommend getting a service from BMW Tenafly."
"I had such a poor experience that I feel I have to write this. I would not recommend getting a service from BMW Tenafly."