Midtown Center Auto Repair & Body Shop Reviews Summary

Professionalism

Pros:

• "Super nice and professional guy who made the process much easier and had my best interests in mind."
• "The manager Michael was very professional, honest and set clear and realistic expectations when I had dropped the car off, after being towed."
• "I met the owners, Michael and Leon, and they were very professional and personable."
• "Michael and Leon we're both great! I believe smiling and being polite helps with productivity."
• "Mike has been wonderful and put up with all my non experience with certain things questions!!"
• "Mike, who is originally from Rochester, is a manager there and made us feel so welcome; he was so informative and professional - we knew we were in the right place."
• "I Immediately received great service from an older soft-spoken gentleman manning the front desk and he took care of me and my car promptly."

Cons:

• "Very bad service, bad persons, special owner and manager they are layer."
• "This older rude Israeli manager rushed over to me barking at me to get my car out if the garage asap until the two cars ahead of me finished up."
• "Unprofessional rude attitude problem don't know how to talk with customers."
• "Totally unprofessional service."
• "Extremely extremely rude and very unprofessional. I will NEVER use their service or even recommend them."
• "The owner told me to get lost, called me a low life, and spat on me."
• "They're crooks, not mechanics."

Service Quality

Pros:

• "These guys are for sure 'New York Style' personalities! BUT, they know what they are doing!!!"
• "Midtown's been looking after my old ride for a while now, and they've always been straight-up honest and careful with it."
• "Stranded on the west side highway, contacted the shop, quick and efficient service from Michael aka 'Mike'."
• "Quality body work, professional and courteous staff, quick service, very reasonable prices, and 24 hour availability."
• "The entire visit lasted just 2 hours. They were courteous, efficient and the price was reasonable."
• "Franky and his genius mechanic Kelly took in my Mercedes 2005 320 CLK and treated me like a king."
• "I've been to many repair facilities, but none of them compares to this one: Outstanding professionalism and communication, quick as a speed of light!"

Cons:

• "Guy essa working here is a crook didn't tell me he was going to charge me for telling me whats wrong with the car."
• "They fixed everything and forgot to perform the inspection, for which reason I’d originally brought the car in!!"
• "Took over an hour just for someone to look at my car when other mechanics were walking around doing nothing."
• "They installed a new tail light right away and then did an inspection... These people robbed me of over a grand."
• "Worst experience ever had. They will steal your car's parts very politely."
• "AVOID AT ALL COSTS. Sent my car in for an insurance claim after a minor fender bender... Ended up taking them 3 months and $12k to finish."
• "They’re a rip off and there to make money ruining your car."

Price Transparency

Pros:

• "While the facilities may not be visually appealing or have a posh customer waiting area, the service was excellent, and the price was transparent."
• "Very pleasant, honest and upfront with issues and pricing."
• "All in all good service at a fair price."
• "They were also the most reasonably priced place out of 3 locations that I went to get estimates from."
• "They do great work and they do it for a VERY reasonable price."
• "This is a great garage run by good professional fair people with skilled dedicated patient mechanics and fair prices."
• "By far the best knowledgeable mechanics and reasonable prices."

Cons:

• "I went in for an inspection and they told me that I needed more than $2000 in repairs (including 4 new tires) before they would pass."
• "This place charges 50-200 dollars more per part than other mechanics in midtown."
• "This shop is the worst shop ever they steal your car part and overcharge you."
• "This place is a rip off. They charged me over three thousand dollars."
• "Overcharged by almost 400% for a new alternator."
• "Do not use this place. They charge double. We had just a simple problem. They charged $2200 and the car wasn’t fix at all."
• "They charge me $50 plus tax $61 for 2mn work."

Customer Experience

Pros:

• "I never could have imagined feeling comfortable camping out much of the night with my wife in a garage in Hell’s Kitchen waiting for auto work to be done—but the staff was incredibly cheerful and friendly and they made the experience so much better than it could have been."
• "Can in the last minute for an inspection on a Sat afternoon. In and out in 15 minutes and no hassles."
• "I called and they were super polite and said, 'We're open 24/7 bring your car we'll take care of you. We'll fix it tonight.'"
• "I really know nothing about cars but these guys explained to me clearly what happened to my car provided solution and fixed my car."
• "This was my best experience at a mechanics shop: they were very accommodating, experienced and skilled."
• "Somehow both of my headlights went out at the same time as I was leaving town for a work trip... They helped me as soon as I arrived and even explained how to change headlights and tell if the bulbs are out upon request."
• "I Immediately received great service from an older soft-spoken gentleman manning the front desk and he took care of me and my car promptly."