Bimmer Hub of Westfield Reviews Summary

Customer Service

Pros:

• "Joe and Mike are truly awesome guys! Been dealing with these guys for the past couple of years and have been great experiences… straight forward, honest guys."
• "Joe is very eager to please his clients and his dedication to make his customer content you’ll notice it on sight."
• "Joe and his team did an amazing job on my car. No squeaks at all!"
• "Joe was helpful and the communication was excellent throughout."
• "Mike always kept in contact with me every step of the way."
• "Joe’s service is extremely competent and he is a super nice guy."
• "Joe provided an excellent customer experience for me and sent me updates throughout the process of my car being repaired."

Cons:

• "Can all these 5 star 🌟 reviews be really real or are they fake?... Well... having been there myself, I can now attest to the fact they've earned every single one of those five stars and so much more."

Quality of Work

Pros:

• "The team at Bimmer Hub do amazing (better than dealer) quality work for a fraction of the price."
• "They know what they are doing and will leave you smiling from ear to ear when you pick up your car."
• "Joe and his team were bmw certified techs and it’s clearly obvious in their great quality work."
• "They performed a thorough inspection on my vehicle while performing an oil change."
• "Bimmer Hub does exceptionally high quality work from diagnostics to thoroughly explaining required work and delivering our car in perfect running order."
• "The quality of their work was evident as soon as I drove my BMW off their lot."
• "They really know BMWs and are professional, friendly, and quick."

Cons:

• "They were honest and didn’t charge any extra labor and gave me the axle at basically their cost."

Pricing

Pros:

• "Prices are much more reasonable in comparison to the dealership."
• "Joe prices are extremely affordable, and he is a great guy."
• "Service is done extremely fast, their pricing is amazing and the overall experience is like no other!"
• "They were completely transparent on pricing and were much more competitive than the dealer."
• "Joe was honest, communicative, and finished the job earlier than expected at a good rate."
• "Prices is reasonable and affordable!! (soo much lower than any dealers price)."
• "Joe has the best prices by far."

Cons:

• "Better get him fast because his shop is always getting booked! 10/10 stars. Highly recommended."

Professionalism

Pros:

• "Professional, friendly, reasonably priced, clean, on time."
• "Their professionalism, quality of work, honesty, and communication has earned my trust more than any other independent mechanic I have visited."
• "As a former technician it’s especially hard to find a shop that has integrity and offers truly professional grade work."
• "Joe and the team are professionals."
• "From the moment I arrived, their team demonstrated a high level of expertise and professionalism."
• "Very professional work at reasonable prices."
• "The professionalism and service was top notch."

Cons:

• "This is an honest shop that wont give you the runaround and won’t take you for a ride."