Address: 562 Springfield Ave, Westfield, NJ 07090, USA
Phone: +19082321048
Rating: 4.5
based on 148 reviews.
Quality of Care
Pros:
"Westfield Veterinary Group gives state of the art care that is full of passion for the wellbeing of pets."
"We've had nothing but AMAZING experiences with the veterinarians here."
"They provided terrific care and good communication, and we ended up going home happy and healthy."
"Dr. Aisha Margolis put me at ease, kept us updated, let us know that he would fine and even called to follow-up."
"The doctor was very attentive and was able to figure out her problem right away."
"They are super communicative when it comes to calling and checking in after a procedure and when it comes to notifying you about blood results."
"They displayed professionalism, kindness, and compassion during one of the hardest days of my life."
Cons:
"If you choose this veterinarian, beware. Just beware. I can not recommend this place."
"This vet only cares about money."
"Pretty arrogant vets with little to no regard for the animals - not caring and not compassionate as they claim."
"Don’t know what happened during this procedure but something went wrong and my dog died under their care!"
"The frustration is that it took so long for the firm guidance that surgery was necessary."
"They push you to put your dog down, our little one could have been saved."
"For six months we were told our beloved chocolate lab had an “aggressive UTI” and were charged over 1k for various antibiotics and treatments over that time. NONE of the treatments improved his condition."
Customer Service
Pros:
"Everyone working there was incredibly kind and helpful."
"Very nice staff. They took my cat in at night. They have a doctor there on call 24/7."
"The staff is awesome and very compassionate."
"Everyone from the front desk, who I called in a panic to the technicians and especially Dr. Dziedzic were amazing."
"The staff was incredibly kind and gentle with our two new kittens."
"Everyone there is warm and welcoming."
"All the staff were amazing and very sweet to our dog and us."
Cons:
"No consideration given, no explanation, not willing to work with me at all and showed no empathy."
"I am very disappointed with the lack of empathy that the receptionist showed toward my situation."
"They were not sympathetic or accommodating and gave me attitude as if it was my fault."
"After five dogs and 22 years I’m very disappointed at how they handled the last visit."
"We were loyal clients for several years and will never use them again for anything."
"I was one of the first clients at their new location on Morris Ave and was struck by how unhelpful they were, especially a particular vet tech."
"Megan in particular is cold."
Accessibility and Convenience
Pros:
"I also rarely have trouble getting appointments, even on short notice and even with my crazy schedule."
"Having an after-hours option that's in the same practice is great."
"Back in 2016 I had an emergency with my cat at 12am in the morning and rushed to take her to the Westfield 24/7 location. I was very happy and so grateful that they were open and took us in quick."
"They had the option of coming to your vehicle if you didn't want to enter the building which a great option considering Covid."
"BY THE WAY, THE LOCATION AND PHYSICAL SETTING---GREAT. THERE IS LOTS OF PARKING."
"Took my dog to their 24 hour emergency vet on Morris Avenue - the entire staff from the front desk, to the vet techs and doctors were wonderful with my dog."
"They saw my dog immediately on Easter morning. We were quickly attended to in a caring and professional manner."
Cons:
"When my senior cat appeared to be suffering from an infection, I was given the first available appointment SIX DAYS later."
"They told me that they could not fit our dog in as they had no appointments."
"I’m promised someone will call with the results in 2 days. Meanwhile my cat continues to have these attacks and no call back from the office."
"Just shy of an hour on the phone trying to cancel/reschedule an appointment with Union location."
"Today I had another emergency with my cat and when I call to see if they are open a recording says they're closed due to COVID... I was forced to find a place that didn't know my cats health history."
"We never leave, even for a scheduled shot, with a bill less than $400."
"I do miss their being open 24/7, but that is a harder thing to find these days."
Value for Money
Pros:
"This was my first experience having to leave my pet overnight so I do not have a price comparison but I honestly thought it was going to cost more than it did."
"Thankfully I have pet insurance."
"The pricing is very fair."
"After telling him of this story he felt so bad he gave us a discount and couldn’t believe how much we were charged for blood work!"
"Along with cheaper than most places."
"They are professional, friendly, caring and very reasonable with their charges."
"I also believe their rates are fair. They didn’t break the bank!"
Cons:
"I’ve since called around to other local vets to learn they would not have charged nearly as much for what we had done."
"Long time WVG customer. Not anymore will I pay your astronomical prices."
"Not something you want to think about just want your pet to get better but before you know it your leaving paying $800."
"The quoted price for 3 days was almost the price charged for only one day!"
"On the way out over $500!"
"Too expensive. They nickel and dime you for everything."