One Love Animal Hospital Bay Ridge Reviews Summary

Professionalism and Care

Pros:

• "I have been coming to One Love Animal Hospital for many years and have been consistently impressed with the level of professionalism, care and compassion my cats have been given."
• "Dr. Sokol's assistants, Will, on my first visit and Jenna on my second, were warm and knowledgeable and answered my list of questions."
• "The vet's there are caring, gentle, informative and offer a wide range of treatment options."
• "Dr. Matos was kind, knowledgeable, and from the start displayed genuine concern for our little guy."
• "Dr. Grittani was so kind and caring to us."
• "The doctors here are caring and knowledgeable, and always call us the day after his care (even a routine vaccine) to make sure he's alright."
• "The doctor is very helpful, patient, and kind towards my babies and me when I come in for appointments."

Cons:

• "I consider what was done to him animal cruelty."
• "They have turned their own mistakes into a money machine so comfortable that they shamelessly ask you for extra money."
• "Switching vets now, money is never the issue, the manner in which you conduct business matters! So sorry for the owners to lose business, with incompetent customer service."
• "Our pup had a cracked tooth that was misdiagnosed without properly looking into his symptoms."
• "The vet was very forceful in how he spoke about what I could afford."
• "They left me in the room for like 2 hours and it was two weeks before I got the results of his lab work."
• "Please be advised if your cat suffers from an urinary tract disorder - avoid this place at all costs."

Staff and Atmosphere

Pros:

• "The staff is a genuinely happy group...maybe it's because they get to see all of the beautiful pets!"
• "The support staff are amazing as well. Truly love this place."
• "The staff was incredibly helpful, professional and kind when I showed up for my first appointment with my dog."
• "The whole team was very compassionate and you can tell everyone here loves and cares for the animals greatly."
• "They were respectful and kind and that's really important."
• "The staff is respectful of our fears, Missy’s nervousness about being at the vet’s office, and they are always willing to discuss what we have researched so we can evaluate its benefits for Missy and make an informed decision about how to proceed."
• "The staff members are always very nice."

Cons:

• "Unprofessional, unorganized, not friendly!!"
• "This clinic charged us in excess of $500 to hurt our cat."
• "Been here for 6 years was wonderful! Today my dog ran away heading to an appointment, ran 8 blocks shouting at the top of my lungs hoping she wouldn’t get hit by a car. Called one love all they cared about was a cancelation fee."
• "They told me since it was an urgent visit, the charge was $212. That's just highway robbery...taking advantage of people out of pure greed."
• "Also, front desk is EXTREMELY RUDE. Front desk lady Melicia Reid started SCREAMING (!) at me because I kept trying to make another appointment..."
• "Selfish people who refused to treat a cat with Kidney failure AND the owner is Blind!"
• "Don’t come here until they learn to train the staff!"

Facility and Accessibility

Pros:

• "The office is very large and is open on the weekends."
• "The aesthetic of the hospital is beautiful and clean."
• "Place smells great and is super clean."
• "The clinic itself is the cleanest, most peaceful atmosphere that I have ever experienced at a vet clinic."
• "A very clean, modern place."
• "First class people, clean environment."
• "Everyone at One Love Animal Hospital are absolutely great."

Cons:

• "On Google as you see there is a note they treat exotic animals yet I went to their website I don't see the smallest information what animals they treat."
• "Don't go here if you have an animal other than a cat or dog."
• "We were made to wait outside in 30 degree weather while the large waiting area sat empty."
• "I was told they were ready for her. 45 min later my pup is thirsty and bleeding."
• "Refuse to tell owners how much procedures are so they can blindside you with prices."
• "Careless and expensive."
• "I had to leave before I passed out, pup was unmanageable with pain."

Cost and Value

Pros:

• "Took our pet here for allergies... all at a great fair price."
• "They do not push for tons of testing when it's not necessary, they don't run the bill up with lots of incidental charges."
• "Some of their offerings, like the recommended tests, are quite expensive but it's offset by the knowledge and experience of the doctors."
• "It's still money well spent."
• "Their prices are much cheaper than my vet… so I also only have compliments there."
• "Pricing is always transparent and up front."
• "They're not inexpensive, but the care provided is worth every penny."

Cons:

• "They have at least one of two vets on who handle exotics (Dr. Donofrio and Dr. Matos) and they take such good care of my rabbit I’m always grateful."
• "The stay for 2 days cost us over $2500."
• "Doctor ordered very expensive blood tests and an ultrasound for my kitty. After receiving the results, she was not able to make a diagnosis and I had to look for more qualified vet."
• "One Love accidentally approved wrong dosage from 1-800-PET-MEDS without checking in with specialist."
• "Everything comes with a price... so expect to pay top dollars for great service here in Bay Ridge!"
• "Very very high prices for everything."
• "They always hand me a sheet of a $1,000+ of things I should do for my cat or dog."