Address: 1700 Horizon Dr #215, Chalfont, PA 18914, USA
Phone: +12158223636
Rating: 4.8
based on 227 reviews.
Staff and Service
Pros:
"When we are there the care is wonderful."
"All the staff at Ark are always so sweet and friendly to me and my cat."
"The staff is friendly, the lobby super clean."
"They genuinely care about your pet and your experience."
"Vets and techs are all helpful and informative, especially as a new puppy parent."
"The staff greeted me and my pet by name with much sincerity. Very impressive and personable!"
"The empathy and compassion shown to us through several pet deaths has been heartwarming."
Cons:
"Overpriced! Office staff needs to follow up when they send out the wrong quote to you and quick supposedly sent out the right one."
"They told me I could not come in with the dog because of COVID."
"They acted as though I was merely an inconvenience and made me wait for a call back to get a possible reschedule date."
"There are some staff though that don't listen, they don't 'share my concerns'."
"I am not at all impressed with the ability of the front of house to communicate."
"Certain staff dont take serious occurrences seriously. Clients are unheard and invalidated."
"Instead of giving me an appointment or telling me where i should be calling if they do not provide this service i was told to take a picture and someone would get back to me if the dog 'should be seen'."
Facility and Accessibility
Pros:
"I took an injured guinea pig to their facility in Shalfont and found a place to be cleaner than any hospital I’ve ever been in."
"The office was clean, everyone was very friendly, and Arnie received a thorough exam!"
"They have handled the covid situation wonderfully with curbside approach to appointments, and even no face to face curbside medicine pick ups."
"The staff is friendly and the facilities are clean and modern."
"They have automatic doors to help with you are carrying multiple animals, and the exam rooms have the capability to have the top half of the door open- which helps my dog feel less confined."
"Clean and modern environment."
"The office is designed with animals in mind. The floors are a flat color (not shiny) so dogs with fears of shiny floors have less stress too."
Cons:
"Recently I tried to schedule both my cats for a well visit. I was told that in order to see them both together I would need to call and place a deposit fee up front... For some reason having to pay this isn't sitting well with me."
"I did get a call back from someone else who was very nice saying they would waive the fee, however I already made my mind up to contact another vet."
Professionalism and Expertise
Pros:
"We currently see Dr. Emily Seymour. What an incredible woman! So compassionate, knowledgable, and caring."
"Our rescue dog needed a leg amputated less than a year into our owning him... Dr. Sampson gave us the best advice about what to do and we decided together what was best for Snoopy."
"Dr. Hollenbach is wonderful, reassuring and educates well."
"The doctors are awesome and truly love animals."
"The doctor was incredibly competent, communicative with what she was testing for."
"Dr. Johnson's family service is the best."
"Dr. Hughes even diagnosed one of my dogs with hypothyroidism today that had been missed for so long."
Cons:
"You can't just overdose our bird and pretend she was doing much worse than you had previously said not even 5 minutes prior."
"Once again the care was atrocious and heartbreaking."
"Our bird died shortly after we left the office."
"They said my 10 month old puppy rescue had an abscess in his mouth... Later I found out no one looked in his mouth."
Communication and Follow-up
Pros:
"The doctor even sent a hand written note after that appointment which was so heart warming."
"They called multiple times to check up on how she was doing."
"The attention they pay to these little details and the fantastic communication means so much."
"Even if i have questions over the phone they are quick to answer questions or get a nurse to call me back to answer the question right away."
"And follow up has been amazing, post cards, emails, even an app to stay on top of future visits if needed."
"The staff at Ark took the time to walk me through every detail, answering my questions and easing my worries with their knowledgeable and patient approach."
"They did blood work right then and there and had the results ready while we waited."
Cons:
"They e-mailed me to let me know they undercharged by $4.46 and that I needed to settle up."
"When I notified them they had nothing to say for their behavior but they sure did bill for a dental doctor exam."
"Unfortunately I experienced a traumatic experience and was required to contact this facility about it, the person I spoke to about said experience decided to downplay what happened."