Long Island Veterinary Specialists Reviews Summary

Staff and Veterinarians

Pros:

• "Dr. Kim, Donna, and staff were excellent with communication and care."
• "The veterinarians and staff were wonderful, brought in my 14 week puppy after being told he was critical and might not survive from another vet and the drs were confident they could save him."
• "Dr. Nicole Leibman was great! She explained all the tests and procedures that she administered."
• "The doctor was wonderful..Dr.Louglin."
• "Their staff here is wonderful… they always go above and beyond, for pet and Owner the same!"
• "Dr.Catherine Loughing performed Max surgery and boy!! She is amazing…she’ll hear you out, she will answer every question that you possibiy wrote on a notepad (LOL) during consultation."
• "Dr. Rose is the kindest and most compassionate veterinarian I have ever met."

Cons:

• "No one waiting and no one at the front desk... rolls out with a small, rickety metal cadaver table."
• "The doctor was cold and I left with a very bad taste in my mouth."
• "The first question they asked, after taking the dog to the back was 'resuscitation or DNR?' They don’t care about people or animals, just money."
• "I have never encounter such dispassionate and indifferent team of Veterinarians."
• "Receptionist Angelina extremely rude, very fresh."
• "Dr Leyva was horrible. Killed my dog! Could care less. No compassion just worried about his reputation."
• "The entire staff don’t seem to care, save yourself and your beloved animal and GO SOMEPLACE else."

Communication and Care

Pros:

• "I was treated with such incredible kindness and consideration during this difficult time. All for zero cost."
• "I must say also that all the ladies at the front desk are super sweet and helped me a lot with all my questions every time I called."
• "She was in touch after the surgery with adequate update so I can be at peace."
• "Everyone was very informative, kind and professional."
• "Everyone on staff is very responsive, called us before and after every procedure and made sure we parted ways without any lingering questions."
• "We called multiple times a day to check in with her status and every single employee was so kind and answered all of our questions."
• "Everyone was so kind and supportive. Front entry to exit. All staff!!"

Cons:

• "Was promised July 21st, I would get a call from their supervisor probably Monday. But it’s been weeks and no call."
• "We called every few hours to check on our dog, the overnight staff was actually rude and told us to stop calling."
• "I called Monday, June 6, to speak to someone in the Dermatology Department and was told no one would be in today."
• "Our vet is a family friend, he called 4 times to check on our dog and no one ever called him back, ever."
• "After constantly asking questions on what was going on we find out they had done absolutely NOTHING so we left."
• "LIVS has been incredibly slow and unprofessional in getting other Drs my dogs records so they could understand what's going on."
• "This clinic demonstrates that they are insensitive, unprofessional, lack empathy and perhaps in the wrong field!!!"

Facilities and Environment

Pros:

• "Super impressed with the vast array of options available at this office."
• "The office is extremely clean and it has a nice and welcoming waiting area."
• "The place is friendly, clean, and makes you feel comfortable to leave your pets in their hands."
• "The facility is state of the art and very modern."
• "Great facilities, amazing attention from every single person in there."
• "The facility is spacious and clean."
• "The facility is beautiful and the receptionists were kind."

Cons:

• "It was almost 80 degrees today and was made to wait outside under a small tent for almost one hour until Dr. Larkin decided to come out to meet me for the scheduled surgical consult."
• "In my most recent visit this summer, they had me and my pet waiting in the car for hours and hours in the sunny parking lot."
• "We couldn't even go inside with our anxious dog because of 'Construction.'"
• "I asked to use the ladies room and was told to use a porta potty which was disgusting."
• "We would have to wait 4 business days for a simple heart ultrasound... they didn’t have any internist scheduled to work until then."
• "Want your pet to suffer in a parking lot for hours in pain without being seen by a vet or anyone? then this is the place to go."
• "No process for prioritizing your pet with no communication with you while you're waiting."

Cost and Billing

Pros:

• "Thank god for pet insurance. We have pets best and they cover 90% of the bill, leaving me with 10% to pay."
• "The doctor even said that one of the 3 included tests was not necessary and gave us a credit for it."
• "The cost was more than we had hoped, but they are very transparent and honest with the bill."
• "A bit pricey but you get what you pay for."

Cons:

• "Now I have to wait for a 10,000 refund because the manager won’t be in till tomorrow."
• "The wait time however was outrageous and so was the bill."
• "They quoted us on the low end of $6,800 in addition to the consultation fee of $220."
• "This place only cares about the money even if the pet is already deceased they will still try to perform CPR and Bill you $1500."
• "They are asking for $4000 saying we have to send blood to the lab to figure out what happened, do another blood transfusion."
• "They totally ripped our pockets off."
• "With the prices, so high pet owners have to decide whether they’re gonna put their pets down or not pay their bills."