Media Veterinary Hospital Reviews Summary

Customer Service

Pros:

• "The staff at Media Vet is always so kind!"
• "Everyone there really truly cares about the pets and their owners."
• "All of the staff were incredibly helpful, informative and friendly."
• "Staff is so friendly. We went for our first puppy visit. The staff was so friendly and helpful from the apt call through the visit and even with the follow-up test results."
• "Everyone is professional, kind, informative, and efficient."
• "The staff at the front desk always greet you with a smile and check you in quickly."
• "Everyone we deal with is the absolute best! From the receptionists, the techs and the doctors, everyone is caring and compassionate."

Cons:

• "If there is something potentially seriously wrong they'll just refer you to someplace else and forget you exist apparently."
• "You can never get a call back from anyone."
• "She was dismissive and felt rushed."
• "Customer service has gone way down since new owners took over."
• "The people who answer the phone could CARE LESS about you, your animal, and your time."
• "I was turned away from my appointment at 9:30 (at 9:25am) when they said my appointment was 9:20 and I was too late."
• "Called on a Thursday for a same-day appointment because we thought our dog may have had a piece of glass in her paw. We were told she couldn’t be seen until the following Wednesday."

Care Quality

Pros:

• "We have always taken our pets to Media Veterinary Hospital. We have complete confidence that our pets are getting the best care possible."
• "Dr Bender was wonderful. My pug needed a lot of tooth extractions and she called us during the procedure to keep us abreast of what was happening."
• "The Veterinary doctor was sympathetic and helpful with my questions so I understand my dog's condition."
• "Caring, compassionate, and willing to take the time to understand what is going on with your pet."
• "They minimize the stress to the pet by utilizing distraction and comfort techniques."
• "They take the time to bring us in the back to create a stress free environment for my dog."
• "The vets, technicians and office staff are all caring and professional."

Cons:

• "The exam room was dirty and had dangerous 'trash' that could have been harmful to my kittens."
• "I will NEVER be back to this money hungry establishment."
• "UPDATED: Not happy so we left."
• "Media Vet emailed me because they did not like my negative review and said I need to find another vet."
• "Two X-rays were given to which I did not approve and then I wasn't even shown the results I was just shoved a CD."
• "The waiting room and examining rooms are filthy."
• "Got a call from the doc that one of my girl dog's dew claws got ripped off as they weighed her. They neither bandaged it nor gave her meds."

Facility

Pros:

• "Wonderful, clean facility."
• "The office is always clean and never smells of animals."
• "First time using Media Veterinary. Great experience all around. They are in the process of renovating the building."
• "Even with the COVID-19 restrictions they were very mindful of my cat on his annual checkup, and communicated his visit to me perfectly."
• "The parking was a bit precarious but the location was clean, and there were places for pooch to go to the bathroom outside!"
• "Sundays are cat-friendly."
• "In our first visit, I found the facility and staff to be highly professional, friendly and welcoming."

Cons:

• "Brought my newly adopted kitten here a little while back and now he has a phobia of vets."
• "Parking was challenging due to construction vehicles and a dumpster."
• "Last week our dog of 12 years died en route to this office. We were left alone with the dog to say goodbye when a woman suddenly barged in to present us with the bill for cremation."
• "Prices are outrageous, it's not the same quality care I used to receive."
• "1300$ in the hole for xray and ultrasound."
• "My bill was $463!"
• "Angry doesn't describe how I feel. Won't be coming back here again!!!"