North Jersey Veterinary Hospital Reviews Summary

Staff and Service

Pros:

• "Great, great vet and staff."
• "The entire staff are very kind and nice."
• "Every single person who works here is kind, friendly, knowledgeable, and very helpful."
• "Dr. Mattaur and her entire staff are very professional and provided excellent service for our pup, Dexter."
• "The staff is very friendly, empathetic, and made my very anxious dog feel safe and welcomed."
• "Victor from the front was so sweet and compassionate during my hard times."
• "Everyone on staff is exceptional, kind, caring and professional."

Cons:

• "Instead he told us they were not an emergency care and sent me away."
• "The man that was at the front desk showed no interest or concern and told me they didn’t have an opening and the vet was with another dog."
• "I would never set my foot in this place again, ever!!!"
• "The lack of concern and refusal to even act with concern and sent us away was simply disgusting!"
• "He refused to even ask the vet if my dog could get a shot which would take a couple of minutes!"

Facility and Cleanliness

Pros:

• "I was impressed by the cleanliness and organization of the facility."
• "It is also a beautiful facility."
• "The office is extremely clean and there is a big parking lot so you never have to worry about parking."
• "The facility itself is spotless and state of the art."
• "Once I arrived at the facility and walked in, I immediately noticed how clean, modern and welcoming it was."
• "The facility is pleasant and immaculate."
• "The space is clean and they have a cat waiting room that my kitty appreciates."

Cons:

• "We did not like the inconsistency and the fact that we would rarely ever see the same vet because we couldn’t always find appointments at the same office."

Communication and Responsiveness

Pros:

• "I appreciate the open communication they kept while Teddy was receiving his procedure."
• "They promptly responded and they offered an appointment for the next few days."
• "I loved how she followed up always asking how Cassy was doing."
• "They message you post visit as well to follow up with you about your fur baby."
• "Their response time is excellent on their messaging system as well, providing ease with answering any questions I had."
• "They are quick to respond to text messages which is a big comfort to a pet parent with a sick pet at home!"
• "Great follow-up communication, explanations, and assistance."

Cons:

• "I called North Jersey Veterinary Hospital and explained the situation. Dr. Mattaur was in surgery but would fit me in and I was told to come right in."

Professionalism and Expertise

Pros:

• "Dr. Mattaur and her staff are absolutely wonderful and extremely knowledge about animals."
• "Dr. Mattaur, who successfully performed an emergency procedure on our cat Goldie and ultimately saved his life."
• "Dr. Mattaur expertly diagnosed Dexter's illness which saved his life."
• "Dr. Mattaur personally goes to places (like dog grooming salons) before recommending them."
• "Dr. Mattaur is very knowledgeable and explains everything she is doing/about to do every step of the way."
• "Dr. Mattaur is knowledgeable, patience and so loving towards our dog."
• "Dr. Mattaur listened to me and when I told her previous tests showed nothing she didn’t push for those tests again."

Cons:

• "Dr. Mattaur informed me that I shouldn’t give him insulin because she didn’t believe it was diabetes! She really potentially saved my cats life by telling me that."