Address: New Jersey 88, 1400 Ocean Ave, Lakewood, NJ 08701, USA
Phone: +17327197602
Rating: 4.4
based on 412 reviews.
Customer Service
Pros:
"Pete was wonderful to work with! He was very attentive in making sure I was happy with the car and the process."
"Cristian is the man he treated me good and made me feel comfortable with buying a car."
"Absolutely amazing experience here with the entire team. It all started with Ionana on the phone who scheduled me immediately with Manager Joe."
"The best car buying experience I've ever had. They are knowledgeable, efficient, professional and personable."
"Staff was also very nice and welcoming. Such a great environment!!!"
"Lucas was open and available with communication throughout the process."
"Tevin was professional, helpful, and incredibly easy to work with."
Cons:
"Almost positive they lied about my interest rate saying they would match my banks quote and my paperwork said differently."
"Would probably not return based on management's actions in this situation, a shame since the salesman was a very nice guy and a definite change from a typical used car salesperson."
"The salesman came back wreaking of alcohol, it was 11 am."
"Doug smith the service writer does not do even half of his job."
"The service advisor Steve was terrible worst I ever dealt with."
"Every time I reached out he was either off or unavailable."
"I would call to speak to the person in charge of my car and he would never call me back."
Sales Experience
Pros:
"I left the dealership with my amazing dream car and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise."
"Totally recommend this dealership and ask for Alexis G."
"We highly recommend recommend this dealership."
"Highly recommend this dealership to family because they treat you like one!"
"Purchased a pre-owned certified 2023 Jeep Grand Cherokee Limited from Pine Belt Jeep on 1/17/24 and was delighted with the service provided by the entire team."
"Absolutely the best experience in all our years of visiting different dealerships."
"I couldn’t imagine going to another dealership after my most recent experience with this team of professionals who make you feel secured and confident in a process that most find challenging at times."
Cons:
"Car shopping is never fun to begin with but will never return to this establishment."
"On the downside, while we were preparing the requested documents from the bank, the price of the car was changed from the original agreement."
"Maybe they treated me this way because I did not purchase my vehicle from them, not really sure…this is 'the bad sensor' be aware."
"It took 4 days to fix the leak, in which the service department had our vehicle longer in their possession than we did."
"They had my cashiers check for a week and half and told me it was good to go to have my shipping company pick up the vehicle and the day before they were supposed to get the vehicle they said the bank hadn’t cleared my check even tho I was told it was good to go."
"How can a business treat their customers like this and go back on their word, even after a deposit and paperwork."
"So Pine Belt responded… 'It Is What It Is Good Luck'."
Dealership Environment
Pros:
"5 stars! I have nothing but great things to say."
"The ONLY dealership I'll ever go to now."
"They have definitely earned a customer for a very long time in me and I highly recommend them for anyone who is looking for a new or even used vehicle."
"I'm happy I schlepped out to Pine Belt Jeep in Jersey from Long Island to get a new jeep. It was worth it."
"Visited service department for the first time and was very impressed with the professionalism and friendliness of staff!"
"My family and I always make the hour trip to buy all our vehicles from Brian Cosgrave directly!"
"Great service and id recommend coming here for all your horsepower needs."