"Everyone here was friendly, helpful, and professional during the car-buying process."
"Everyone at Rothrock make me feel comfortable and well informed of all my options."
"Our sale rep Matt was great as always. He is truly the best. He is an asset to their team."
"We recently purchased a used Nissan Altima at Rothrock Motor Sales. Our sale agent was Robbie Julian. We can't say enough about his attention to detail, focus on our needs and willingness to take his time with us."
"Brendan Kelly was our sales associate. This gentleman went above and beyond to insure our experience was the best."
"Jose had excellent salesmanship and addressed my needs expediently."
"I was greeted by a nice young service attendant, he was very helpful to me."
Cons:
"Always had good service until this last time when I had an 8am appointment but my car wasn’t looked at until 2:30pm."
"Requested inspection paper two times by email, once by phone and then went back in-person to find out there was no record of it just put on my precept as being completed."
"Do not take your car here unless you want attitude from the technicians when they cannot reset a simple thing."
"They never return calls and service did alignment and my car came back to me with my drivers door not locking and my radio not shutting off."
"Communication in the service department was terrible."
"The staff rummaged through glove compartments without permission."
"The service associate who set everything up left a lot to be desired."
Sales Experience
Pros:
"Five-star service from Josh M. in sales!"
"Second purchase at Rothrock, this one was the smoothest yet."
"Buying a car at Rothrock was easy and enjoyable."
"I received tremendous help from Ethan MacLean and he made sure that I felt comfortable with each step towards buying my car."
"Garrett is the man!! The overall experience was amazing."
"This was a really great sales experience! Wes was able to conduct most of the sale over text message which made it very convenient for me."
"Amazing sales staff who were able to help me find a great car and gave me a great deal."
Cons:
"Manager of sales was helpful but was not impressed by his salesmanship. Tried to sell me a new car but when he did not go by what I wanted, I never heard from him again."
"Bought my Jeep Cherokee from them in march of 2021. Was great until I was hit from behind on MacAurthur rd took my vehicle to the Roth rock collision shop and my car was never the same."
"Unfortunately, Ricardo, agent was unprofessional and sarcastic."
"Don’t buy a car from this place, I got a used truck here and it leaks oil, a transmission line is leaking as well."
"The worst place ever all I have is problems with my 2017 GMC Arcadia."
"I only had car 6 months and all these problems not including when I took it off lot it had to go back to them 3 times."
"One of the worst service experiences I have ever encountered."
Service Department
Pros:
"Autumn did a great job at getting me in for a last minute emergency service."
"Doug from Rothrock was a pleasure to deal with and didn't pressure or push us into anything."
"Wes who was the gentleman that helped us make our decision was very knowledgeable, informative, observant to our requests and needs."
"Spoke with Patrick he was very helpful. He made my experience, much better and offered me a full refund on my purchase."
"I'm glad that there is an option to arrive without an appointment. The service was performed as requested within a reasonable duration."
"Had a good experience with the service department on this visit for our 2010 Dodge Avenger."
"Service center does great job communication with customers."
Cons:
"Over the years the service department has gradually been declining since Covid."
"Buying a car was the easiest thing, they're excellent and very helpful. The service department however, no one answers the phone, reply to voicemail or emails."
"Experience was as expected. Not happy that truck had 50 miles more than the night before, also tank wasn't full like stated, and the cleaning and detail left a lot to be desired."
"Especially since it’s so hard to get ahold of anyone there to even get your car in for service since nobody answers your call or returns a call from service."
"Amazing place to buy a car and get it serviced. But getting through to service dept to schedule a service/ or an general inquiry on phone is impossible."
"This was not my first unpleasant interaction with the service department there and I do not choose to take my car there generally due to this."