BMW of Waterbury Reviews Summary

Customer Service

Pros:

• "I was pleasantly surprised at the exemplary customer service we received."
• "Haley was extremely polite, professional and helpful."
• "The entire team that assisted us in acquiring our new BMW went above and beyond in providing exceptional service."
• "Customer service was top notch as well as the repairs that was needed for our car."
• "Everyone else I met at the dealership was extremely friendly and helpful."
• "The entire staff was friendly and helpful especially Junior who took care of us."
• "Employees like these make for a great dealership and an even better experience!"

Cons:

• "They plead to get your business but once you fulfill your end and the deal is done, they stop picking your calls."
• "Terrible customer service. They had my car for over three months waiting for parts because of management being replaced twice and not ordering parts."
• "Tried calling back, can’t get a hold of the advisor."
• "Expect to be lied to, manipulated and overcharged."
• "Poor customer service. Parked in front, while I'm getting out next to two employees, no acknowledgment from either one."
• "This dealership does not honor appointments made to consumers."
• "I show up at 11am, he has COMPLETELY forgotten about me."

Sales Experience

Pros:

• "I had the BEST experience with Dennis! He is one of the most easy going car sales representative that I have ever had the pleasure of doing business with."
• "Dennis Smith is the sales person to work with!! I never felt pressured and at the same time felt there was great communications."
• "I’m very happy with my purchase and so happy I chose you guys!"
• "Easy transaction fair pricing, and outstanding customer service!"
• "I purchased my BMW from this dealership and it was the best experience I’ve had with a car purchase!"
• "Smoothest car purchasing experience I’ve ever had."
• "Best car buying experience I’ve ever had by a long shot."

Cons:

• "The day of our appointment the dealership called us and said they had sold the vehicle."
• "At this point I don’t even know if they ever had this vehicle in the first place."
• "I've never had such a difficult time purchasing a vehicle."
• "Made an appointment to test drive a z4. Called me the night before, 'We just took a deposit on that car today.'"
• "When we arrived they could not find the vehicle and we were told that one of their mechanics drove it home to New York."
• "Dealer will sell you a car and forget you exist."
• "I do not recommend ordering a new car from this dealership."

Facility & Amenities

Pros:

• "The entire building is very clean and well-maintained."
• "The waiting area was comfortable and clean with complimentary coffee and snacks available."
• "Comfortable environment for waiting."
• "The dealership is very clean and polished."
• "The building was clean and air conditioned perfectly."
• "Stocked lounge with snacks and drinks while we waited."
• "The dealership is nice and clean with a wide range of vehicles in their inventory."

Cons:

• "Once I looked at the vehicle on location I noticed that there was damage on the vehicle that had not been disclosed."
• "Then have the balls to print fake generic receipt, only two give u your car back worse then it was."
• "They basically lied to me to try to get my money for parts that were absolutely fine."
• "They create issues to make you pay for services not asked for. Don’t recommend!"
• "Illegal scam artist who pretend to fix two hazardous recalls on 06 325xi e90."
• "Right now im in debt $80,000 and have no car to show for it."
• "Worst Buying Experience so far."

Staff & Service

Pros:

• "Jacob, Brandon, Tim Ashley, and Jason ALL went out of their way to make sure I was COMPLETELY Satisfied."
• "The service department was very kind and worked quickly to wash the car so I could take the car sooner than I anticipated."
• "The service department has been stellar! Nothing but absolute top notch customer service!"
• "Very informative, checked to see if all our recalls were addressed, warranty offers were maintained."
• "They are a professional and efficient establishment."
• "The entire team at BMW of Waterbury did a great job servicing my car."
• "Most definitely recommend Junior and his team for any future services on your BMW."

Cons:

• "The recommendations by the mechanic were not valid."
• "After an oil change service and tire rotation, I noticed something was amiss with my car and raised the concern with your staff. However, at that time, you found nothing wrong, and I sensed reluctance and annoyance from the front desk staff when I questioned the services."
• "I would have had the repairs done there but the pricing was excessive."
• "Seven months went by, and I heard nothing from this dealership."
• "Still waiting on a response from the dealer I bought the car from, and the dealer that is servicing my vehicle."
• "I won't be back, I'll spend my money somewhere else!"
• "Dealer volume does make a difference, and clearly some dealers have a greater 'allocation' and a greater ability to order vehicles configured as you might like."