"It was great to see how amazing everyone at Thompson was."
"David Stumpf was amazing - very patient - answered all of my questions."
"Everyone was friendly, competent, handled their jobs professionally and I felt looked after my best interest as a customer."
"Customer service makes or breaks an experience. The salesperson Barry Yudiski was superb throughout the entire process."
"The staff is very friendly and professional, they treated me like a VIP even though it was my first visit to the dealership."
"Service was quick, very little wait time and Associates were friendly and helpful."
"The customer service was outstanding & they offered a loaner when I showed up for my appointment."
Cons:
"Just a poor experience all around. At less than two years old, this vehicle has been nothing but problems, so I’m trading it in this weekend."
"The new phone system is awful."
"I will not be going back there for anything, and I will not be recommending this place to anyone but a dumpster."
"Poor workmanship at the service center came in for something simple in my opinion."
"Felt a bad vibe from our conversation she didn’t even ask my name or look up my warranty."
"Reps when you checked in were so rude."
"Service advisor is not welcoming, nor pleasant, and seems irritated having to wait on you. Had an emergency with the loaner car and was shuffled to multiple voice mailboxes, as no one ever answers their phone."
Sales Experience
Pros:
"We had a wonderful experience buying our 1st car from Thompson BMW which happen to be a Lamborghini."
"This was the best car buying experience I have ever had."
"Great experience from start to finish at Thompson BMW."
"I had such a great experience purchasing a car."
"Our sales associate Jay was friendly, patient and knowledgeable and truly took the time to answer all of our questions as we were brand new to BMW."
"Enjoyed the sales process with Dennis. If you’re looking for a high level of service, go with Thompson."
"Our experience at Thompson BMW (specifically working with Joe S) was amazing from beginning to end."
Cons:
"I disliked the whole process enough to walk out and ask them to unwind the deal."
"When asked about the deal I will very happy to tell anyone don’t go to your dealership."
"Think twice if you are buying from another state."
"The manager came to us when we decided it wasn’t a good deal n were about to leave and told us that he could come down and stuff and started pressing us with his tone."
"Manager was so unprofessional with our salesperson. I wanted to cancel sale."
"I share my poor experience with the sales department...Kyle offered $100 as an inconvenience fee, which is laughable since it will be much more expensive than $100 to fix the leather."
"Either outright deceitful or incompetent, either way, I would never do business with this dealer again."
Service Quality
Pros:
"Took my car in first thing Monday morning. Major part malfunction. Had to order new part and still delivered my vehicle washed and repaired by Wednesday. Fast and efficient."
"Best service department ever! Matt T. assisted me...I opted to wait rather than use a loaner car, and he had me in and out in no time."
"Just got a big screw in a tire, called for Roadside assistance and got immediate response."
"Was very impressed with their service department. I called with a damaged tire issue and I received service within a couple hours."
"Thompson went above and beyond what I was expecting for an interior detailing."
"One of the standout features of my service experience was the provision of a loaner vehicle."
"Thompson Service is excellent. From the valet greeting me when I pulled up, to the cashier when I checked out, everyone was friendly and courteous."
Cons:
"When I picked up the car I noticed the front bumper was damaged."
"When I picked up my car on Friday 12/15. Not only was it not washed???? The interior was a mess on drivers side."
"Some sort of white grease product was left near the door jamb."
"Service took too long. I arrived at 9:24 for a 9:30 appointment...My service wasn’t complete until 11:52 - nearly 2 1/2 hours."
"I have lost trust with this dealer- each time I take my vehicle for service, I end up with huge and outrageous bills."
"The attitude and condescension I experienced during this visit is unparalleled."
"I’m very disappointed with this dealership and will not be going back."
Facility & Amenities
Pros:
"Thompson BMW service continues to be superior and to exceed my highest expectations!"
"The service and hospitality at this dealership is second-to-none and makes me proud to be a BMW owner."
"Thompson BMW service is one of the reasons why we have stayed a customer through all these years."
"They have a waiting room and within the waiting room, there is an additional quiet room with a door."
"The dealership is clean, bright, and very welcoming!"
"Thompson BMW is easy to get-to, has a great facility & wonderful staff."
"Waiting area needs a trash can lol but otherwise great environment so that your day isn’t really disrupted."