McDonald's Reviews Summary

Category: Fast food restaurant

Address: 84 Lancaster Ave, Frazer, PA 19355, USA

Phone: +16109930135

Rating: 3.0
based on 197 reviews.

Service Quality

Pros:

  • "Depending on the day of the week and the management team working, the quality of service here ranges from ok to good."
  • "One wonderful worker put on gloves, gave me gloves and we went through the trash together until I retrieved it."
  • "They have the best fast food breakfast, and now it's available all day! Awesome!"
  • "It's close to work and they are quick."
  • "This is one of McDonald's better locations. I eat at this one somewhat often, and have yet to have a bad experience."
  • "Got through the line quickly right at 11:45a. Guy at the register was friendly and looked like he was working his butt off! Great job keeping the line moving! Had a smile the whole time, that’s what it’s all about."
  • "The staff here was very nice, they kindly fixed the order I messed up putting in on the ordering kiosk."

Cons:

  • "Multiple times now I’ve placed a mobile order and arrived at the restaurant with doors locked."
  • "Neither of the burgers I ordered with extra cheese had it."
  • "Cashier and manager at the drive thru window are extremely rude."
  • "Staff (with one notable exception) was rude and/or clueless."
  • "The WORST experience ever."
  • "We ordered at the drive thru and was told to pull over to the side to wait for our food after paying. We waited about 15 mins before the food came out."
  • "This place needs to be shutdown, as it's an embarrassment to itself and the area in which it operates."

Food Quality

Pros:

  • "McDonald's has the best fries too. Yum, yum."
  • "The place is neat."
  • "Everything was fresh."
  • "Excellent service and fast as well."
  • "The kitchen staff were considerate and friendly."
  • "They gave me the correct happy meal luckily."
  • "The food is better after the renovations and speed."

Cons:

  • "The fries aren't as fresh and crisp as I would like them."
  • "The food tasted horrible and my kids had tummy pain after they ate the kids meal."
  • "Food was both cold and wrong."
  • "The food tasted horrible and my kids had tummy pain after they ate the kids meal."
  • "McNuggets were dry and seemed stale."
  • "Ordered quarter pounder meals a week ago through the drive through and came home only to discover they were raw and pink inside."
  • "The food is Always older food and on the cold side. I have Never had a meal from that McDonalds that was fresh or hot."

Customer Experience

Pros:

  • "This is one McDonald's that I will be visiting again."
  • "What a great way to start the day."
  • "I felt like I was checking into some 5 star resort."
  • "During and a little after the pandemic it was a little rough.. but it looks like they've corrected every problem and it's now my go-to place when I need a little quick protein or a Happy Meal for my kids and the staff seems really nice."
  • "The girl who handed us our food was chill and nice."
  • "The friendly staff seems to be happier and more motivated than I remember from last time."
  • "Brought the kids on a Saturday around lunch time. The place was pretty empty. Service was quick, food was fine."

Cons:

  • "Absolutely worst McDonald's in america."
  • "The atmosphere is as unfriendedly as a drunk and recently divorced cactus."
  • "Ignorant, and extremely rude to customers."
  • "The service is as poor as the food and the people."
  • "Very moody employees."
  • "The workers (including the manager) have the worst attitudes."
  • "The literal worst attitudes of any McDonalds that I've ever been to."

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